Detail-oriented IT Professional committed to improving system design and operations for reliable workflow management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
EXPERIENCE
MSP (2021-Present)
IT Support Analyst
- Support 1000+ users across various companies and fields with software, hardware, and network issues.
- Desktop and laptop deployment using automation tools.
- Use RMM and PSA to troubleshoot and manage cross-platform devices.
- Group Policy modeling and deployment.
- Network Protocols for TCP, STP, ARP, Ethernet and OSPF.
- Active Directory roles and replication.
- Support and test LANs, VLANs, WLANs and VPN.
- VoIP endpoint support and light administration.
- Install and support Meraki Networks, Wi-Fi, and switches.
- VEEAM backup technologies.
- Utilize ITGlue to create and update tracking documents.
MSP in Florida (2021-2021)
IT Technician
- Managed implementation and usage of information technology and computer systems.
- Supported corporate and field staff in training and coaching for IT initiatives and systems.
- Planned and developed evaluations for IT and electronic data operations inclusive of policies and procedures.
- Prepared protocols to ensure security of data, network access and backup system.
- Complied with user needs and system functionality to contribute to organizational policy.
- Detected problematic areas and implemented strategic solutions in a timely manner and reviewed solutions.
- Organized assets, information security and control structures.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Managed over 200 end users in the Atlanta office.
MSP (diff. than above) (2020-2021)
Technician/Trainer
- Installed and configured new hardware, software, and upgrades for various pieces of equipment.
- Provided technical support, and training to end users for hardware and software use.
- Served as Lead Technical resource for election night and advance voting and responded to service desk calls.
- Analyzed requirements for implementation of additional applications into systems, and/ or modifications to current applications in systems.
- Ensured all systems followed County’s and State standard configuration.
- Demonstrated use of election equipment for training classes and monitored use to maintain safety of clients.
- Supported users both locally and by phone with problem resolution and education.
- Troubleshooted hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported over 40 voting locations in Cherokee county.
- Evaluated and updated training materials regularly, ensuring accurate and relevant content for Technician Trainees.
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students’ competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
EDUCATION
- November 2018 MyComputerCareer.com
- IT Certifications in Information Technology
- A.S: Information Technology in Information Technology
SKILLS
- IT & Computer System Support
- Troubleshoot WAN/LAN Networks
- Active Directory & Domain Server
- Computer Diagnostics and Repair
- Network Security
- Active Directory & Domain Server
- PowerShell
- VoIP
- FTP
- Project Planning
- CompTIA A+
- Customer Service Skills
- Training ;
- Operating Systems
- Microsoft Windows
- VMWare
- System Administration
- Time Management
