PROFESSIONAL SUMMARY
Hands-on Systems Engineer & Cybersecurity Operations Specialist with 10+ years of experience managing hybrid cloud infrastructure, identity access management (IAM), network security, and enterprise virtualization across MSP and multi-tenant environments. Proven expertise in Azure/Entra ID, Microsoft 365, VMware, Fortinet/SonicWall firewall administration, and incident response. Skilled in leading infrastructure modernization, ransomware recovery efforts, and email security hardening while maintaining strict SLA compliance.
CERTIFICATIONS & EDUCATION
CompTIA: Security+ | Network+ | A+
Okta: Okta Certified Professional
Fortinet: Fortinet NSE 3 / FortiGate Operator
Microsoft: Azure Fundamentals (AZ-900) | Security, Compliance, & Identity Fundamentals (SC-900) | MS-900 | Cybersecurity Analyst Certificate
NIST: NIST Cybersecurity Framework & Risk Management Framework (RMF)
Education: Associate of Science (A.S.) in Computer Science
TECHNICAL SKILLS
Cloud & Hybrid Infrastructure: Microsoft Azure, Azure Entra ID (Azure AD), AWS (Foundational), VMware ESXi/vCenter, Hyper-V, Hybrid Cloud Migration
Identity & Access Management (IAM): Active Directory, Okta, Intune MDM, JumpCloud, Addigy, MFA, SSO (Duo, LastPass), RBAC, OAuth 2.0, LDAP
Cybersecurity & Incident Response: Endpoint Detection & Response (EDR / SentinelOne, CrowdStrike), Proofpoint, Mimecast, SIEM log analysis, Ransomware/BEC Remediation, NIST SP 800-53, HIPAA Compliance
Networking & Firewalls: Fortinet FortiGate, SonicWall, Cisco ASA/Routers, VLAN Segmentation, IPsec VPN, DNS, DHCP, TCP/IP, Wireshark, Meraki
Backup & Disaster Recovery (BCDR): Datto, Axcient, Cloud Backup Health Checks, DR Planning & Testing
IT Service Management (ITSM): ServiceNow, ConnectWise, AutoTask PSA, ScreenConnect, Remote Desktop Protocol (RDP), ITIL Best Practices
PROFESSIONAL EXPERIENCE
Managed Service Provider | Systems Engineer / Support Specialist II | Nov 2024 – Present
- Architect and manage identity lifecycle administration across Microsoft 365, Azure Entra ID, and Google Workspace utilizing MFA, RBAC, and SSO technologies.
- Hardened email security infrastructure via Proofpoint and Mimecast administration, enforcing strict encryption policies and reducing phishing incidents by 45%.
- Support incident response operations by analyzing firewall, endpoint, and antivirus logs to detect anomalies and remediate business email compromise (BEC) and ransomware threats across 1,000+ endpoints.
- Direct backup and disaster recovery (BCDR) validation using Datto and Axcient to preserve client data integrity and business continuity.
- Deploy and maintain Azure and on-premises virtual machines while leading server upgrades, Windows 11 modernization, and end-of-life replacement projects.
- Provide high-tier escalation support via ServiceNow and ConnectWise, consistently resolving 10-12 complex tickets daily while maintaining SLA performance targets.
Managed Service Provider | Support Specialist III (Contract) | Apr 2024 – Nov 2024
- Administered Windows Server infrastructure, Active Directory, and remote desktop services across multi-tenant enterprise environments.
- Conducted threat triage, malware analysis, and email phishing incident investigations across 800+ users and 1,000+ endpoints.
- Increased system uptime by 30% through proactive server monitoring, patch management, and automated infrastructure health checks.
- Developed and maintained technical Standard Operating Procedures (SOPs), system specifications, and client onboarding documentation.
Managed Service Provider | System Administrator | Jan 2020 – Apr 2024
- Integrated on-premises Active Directory with Azure Entra ID and configured mobile device management (MDM) policies via Microsoft Intune, JumpCloud, and Addigy.
- Configured and maintained enterprise firewalls (Fortinet, SonicWall, Cisco), implementing VLAN segmentation, IPsec VPNs, and firmware upgrades to harden perimeter defense.
- Reduced security incidents by 35% through multi-factor authentication (MFA) and single sign-on (SSO) deployments, aligning systems with HIPAA, GDPR, and CIS benchmarks.
- Maintained 95%+ endpoint patch compliance using Intune, SCCM, and ScreenConnect to minimize environment vulnerability surfaces.
- Conducted root cause analysis for recurring infrastructure incidents, cutting repeat tickets by 28% while supporting 600+ users via AutoTask PSA.
IT Services Provider | IT Support Specialist / Systems Support Technician | Mar 2015 – Jan 2021
- Delivered tier 1/2 onsite and remote technical support for enterprise hardware, Windows OS, macOS, network cabling, and office peripherals.
- Performed system imaging, hardware repairs, malware removal, and local network diagnostics to maximize device lifecycles.
Healthcare IT Services Provider | Support Technician II | Jun 2020 – Dec 2020
- Built, configured, and deployed SCCM desktop images for 150+ healthcare users in compliance with HIPAA privacy and security standards.
