SYSTEMS ENGINEERING & DESIGN…INTERNET TECHNOLOGY…SYSTEMS INTEGRATION
Results-driven IT professional with over 10 years of experience in identifying organizational needs and implementing cost-effective solutions. Skilled in Microsoft 365 and Azure cloud platforms, with a track record of resolving complex technical issues efficiently. Known for exceptional problem-solving abilities, rock solid process documentation, a customer-centric approach, and the capability to build collaborative relationships across all organizational levels.
TECHNOLOGY SYNOPSIS
PLATFORMS AND TOOLS:
- Environments: Microsoft 365/Azure (Teams, OneDrive, SharePoint, Exchange, Entra, Intune & App Deployment, Autopilot, Azure Virtual Desktop, Hybrid AD environments, Tenant Federation), Amazon AWS, pfSense, OpenVPN, SonicWALL, Global VPN, NetExtender.
- Applications: ConnectWise Manage, ConnectWise Automate, Microsoft Edge, Google Chrome, Mozilla Firefox, Microsoft Office, Microsoft Visio Professional, QuickBooks, Costpoint, Egnyte, Bluebeam, Autodesk AutoCAD and Revit, Bentley MicroStation and ProjectWise, Adobe Creative Cloud, Acrobat, Photoshop, Illustrator, InDesign, Land F/X, Planting F/X, Lumion, Rhino, SketchUp, ATLAS Review for i.Profiler plus, Cirrus HD-OCT, CLARUS, i.Scription Review – 1.10.1, EyeSuite, Optos Advance
- Operating Systems: Windows Server 2016/2019/2022, Hyper-V on Windows server, Windows 11/10/7, MacOS (Sequoia – Mojave), VMware ESX, Linux (CentOS & Red Hat)
- Hardware: Dell & Lenovo Laptops and Desktops, Dell PowerEdge Servers, Dell EqualLogic SAN, HPE & Super Micro Servers, RAID Level 0/1/5/10, F5 Load Balancer, Infoblox DNS, pfSense Firewall, SonicWALL Firewall, SonicWALL CDP, Canon/Ricoh/Savin HP/Xerox/Brother/Epson Laser Printers/MFPs/Plotters, CCTV and DVR installation, Fiber Optics, Cat5, 5e and 6 Cabling
- Network: LAN, WAN, SMTP, VPNs, DHCP, TCP/IP, WINS, DNS, VoIP, MPLS, RIP, OSPF ,IGMP ,OSPF IGRP, EIGRP, BGP
PROFESSIONAL EXPERIENCE
MSP (2018-Present)
IT GENERALIST
- In an MSP environment provided support to clients both remotely and onsite in the various industries including GCC; supporting Microsoft 365/Azure, laptops/desktops (both PC & Mac), servers, LAN and WAN connectivity.
- Provided customer support remotely using ConnectWise Automate and ConnectWise Manage ticketing system.
- Maintained network and VPN connectivity on SonicWall and pfSense firewalls.
- Set up new laptops and desktops with appropriate configurations either manually or through Autopilot.
- Configure pfSense firewalls including site to site VPN tunneling to both physical locations and the cloud.
- Managed clients Microsoft 365/Azure tenants specifically SharePoint, Teams, Exchange, Security & Compliance, Microsoft Defender ATP and various other Microsoft technologies.
- Used PowerShell in scripting & managing several facets of Microsoft infrastructure including Exchange & Azure.
Another MSP (2017-2018)
FIELD SERVICE TECHNICIAN
- In an MSP environment provided technical services to clients both remotely and onsite in the various industries with a focus on construction; supporting desktops, servers, LAN and WAN connectivity.
- Provided customer support remotely using ConnectWise Automate and ConnectWise Manage ticketing system.
- Maintained network and VPN connectivity with SonicWall GMS
- Setup new laptops and desktops with appropriate configurations.
- Monitored alarms across the entire enterprise on the ConnectWise Manage.
- Managed both virtual VMware & physical servers with Microsoft operating systems including hardware upgrades and replacement.
- Performed system restores using Barracuda backup.
- Implemented patch maintenance through ConnectWise Automate
