ACCOUNT MANAGER | CLIENT SUCCESS | IT SERVICES
Results-driven Account Manager with extensive experience managing client portfolios, aligning IT
solutions to business objectives, and driving long-term client satisfaction and retention. Proven ability to
manage SLAs, lead cross-functional teams, and translate technical capabilities into business value.
CORE SKILLS
Client Account Management * SLA & KPI Management * IT Roadmaps
Project Management * Cross-Functional Leadership * Upselling
Vendor & Inventory Management * Training & Documentation
PROFESSIONAL EXPERIENCE
Managed Service Provider | Account Manager | Aug 2021 – Present
- Manage portfolio of managed services clients, driving satisfaction, retention, and renewals
- Lead recurring client meetings and QBRs focused on service performance
- Develop IT roadmaps aligned to client business goals and budgets
- Ensure SLA and KPI compliance across service engagements
- Identify and support upsell and cross-sell opportunities
- Act as primary liaison between clients and technical teams
Logistics Company | Office Manager | Aug 2020 – Aug 2021
- Oversaw daily operations including payroll, AR, vendor negotiation, and dispatch
- Supported leadership with operational reporting and coordination
Point-of-Sale Technology Company | Director of Field Services | Nov 2017 – Apr 2020
- Led field service technicians across multiple regions
- Developed policies, procedures, and training programs
- Managed budgets supporting service operations
Point-of-Sale Technology Company | Production Manager / Senior Field Technician | Aug 2014 – Nov 2017
- Managed production schedules, quality standards, and daily operations
- Led site-specific installations and field teams
- Served as on-site point of contact for client leadership
CERTIFICATIONS
CompTIA ITF+ * CompTIA A+ * Datto Networking
Acrelec America (Q-Timer, Hyperview OCB, Kiosk, Digital Signage)
EDUCATION
Private Technical Institute – Coursework Completed
Regional High School – Diploma
