MSP TAM & Infrastructure Consultant – Owns a 10 Client Portfolio

PROFESSIONAL SUMMARY

Passionate and detail-oriented MSP consultant supporting 10+ nonprofit/association environments across Microsoft 365, endpoint lifecycle, security platforms, and network infrastructure. Known for clear stakeholder communication, disciplined documentation, and hands-on troubleshooting that balances speed with security. Comfortable owning weekly onsite/remote partner visits, synthesizing multi-tool security dashboards, and driving small infrastructure changes through to completion.

EDUCATION

Private University M.S. Information Technology: Information Assurance | Nov 2022 – Nov 2024

• Relevant Coursework: Network & Internet Security, Information Security & Assurance, Intrusion Detection & Prevention, System Architecture, System Infrastructure, Project Management, Computer Forensics, Cryptology & Data Protection

Private University B.A. Healthcare Management | Aug 2014 – Jun 2018

SKILLS & TOOLS

• Cybersecurity: Vulnerability Management (Nessus, BigFix), EDR (Huntress, SentinelOne), SIEM (Splunk), Email Security (Mimecast), DNS Filtering (Umbrella), MFA & Conditional Access, OWASP, NIST 800-53/171
• Infrastructure & Cloud: Microsoft 365, Entra ID, Cisco Meraki, SonicWall, Windows 10/11, macOS, Auvik, NinjaOne, ImmyBot, Addigy, ITGlue, Liongard, ScalePad, ConnectWise
• Client & Operations: Technical Assessments, Project Coordination, Stakeholder Communication, Partner Reporting, Process Improvement
• Computer Forensic Acquisition & Data Analysis
• Network Security
• Information Systems Infrastructure
• Information Systems Modeling and Design
• Identity Credentials & Access Management
• M365, Microsoft Office Suite, OneDrive
• Azure AD Policy Creation and Group/Role Management
• Okta Device Access Management
• Identifying Security Concerns
• Government Clearance (Public Trust)
• CompTIA Security+ Certified
• CompTIA A+ Certified
• Excellent Communication
• Quick Problem-Solver
• Organizational Time Management
• Culturally Sensitive
• Customer Service
• New Employee Onboarding & Training
• Conflict Resolution & De-Escalation
• Public Speaking and Presentation
• Diligent Weekly Reporting
• Process Improvement
• Adapts to Unique Circumstances
• Multi-Tasking Across Multiple Projects
• Cross-Team Collaboration

WORK EXPERIENCE

Managed Service Provider Consultant | January 2025 – Present

• Manage and support a portfolio of 10 client organizations across the DMV region, delivering onsite and remote managed IT services.
• Administer and support Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint), network infrastructure (Cisco Meraki, SonicWall), security platforms (Huntress EDR, Mimecast, Cisco Umbrella/OpenDNS, MFA), and endpoint environments (Windows, macOS).
• Monitor multi-platform security and infrastructure environments, proactively identifying risks and coordinating remediation efforts to maintain system integrity, availability, and compliance.
• Oversee endpoint lifecycle management, including device provisioning (Autopilot, ImmyBot), onboarding/offboarding, hardware refresh planning, patch management, and policy enforcement.
• Develop and present strategic technology recommendations to client Points of Contact (POCs), aligning solutions with operational goals, risk mitigation strategies, and budget considerations.
• Conduct infrastructure and network assessments using Auvik and RMM platforms to identify performance gaps, configuration risks, and modernization opportunities.
• Serve as the primary technical liaison between clients and internal project teams to scope, plan, and execute infrastructure upgrades, security enhancements, and cloud initiatives.
• Maintain comprehensive technical documentation, network diagrams, asset inventories, and configuration records within PSA/RMM and IT documentation systems.
• Notable Projects: Supported phishing-resistant MFA rollouts (FIDO2/passkeys), Conditional Access policy implementation, firewall upgrades, ISP (coax-to-fiber) transitions, domain/DNS consolidations, email security enhancements, and initiatives focused on improving Microsoft Secure Score across client environments.

Large Business Services Firm System Administrator | November 2021 – November 2024

• Managed system operations across a federal transportation organization, maintaining critical platforms including Azure, BigFix, Okta, and Zscaler, ensuring robust, uninterrupted IT services for over 1000 nationwide employees.
• Performed detailed risk assessments and security audits using Nessus and BigFix, identifying and prioritizing vulnerabilities across enterprise systems; applied patches and tracked remediation to ensure regulatory compliance and risk mitigation.
• Investigated and remediated compliance gaps and security incidents using Nessus, BigFix, and Splunk log analysis; implemented corrective actions to prevent future threats and supported enterprise risk reduction initiatives.
• Collaborated with partners to evaluate complex technologies, systems, and processes, identifying security risks and compliance gaps while coordinating issue resolution and escalations.
• Provided onboarding support for new employees, ensuring they had the necessary tools and resources and assisting with technical issues and inquiries.
• Successfully deployed and tested new conference room devices, including tablets and soundbars with tracking cameras; developed comprehensive SOP documentation.
• Enhanced Azure platform security by configuring network controls, establishing security groups, and managing permissions.
• Efficiently managed and resolved IT support requests using ServiceNow while maintaining an up-to-date inventory for asset management.
• Led the software migration and configuration management for deploying new iPhones using Microsoft Intune and Okta for secure access management.
• Optimized IAM processes through strict user access management, significantly strengthening resource security.
• Led the redesign of the Microsoft Exchange Admin Portal, streamlining onboarding and mailbox provisioning processes.
• Strategically managed top-tier vendors including Microsoft, Zscaler, BigFix, and Okta to accelerate issue resolution.
• Promoted security awareness across teams, advising stakeholders on IAM risks, endpoint compliance, and system configurations.
• Initiated and created detailed SOPs targeting efficiency bottlenecks, cutting downtime by 25% and improving client satisfaction.
• Developed and presented in-depth service desk analytics reports using Excel and PowerPoint to support targeted ticket prioritization and resource allocation.

Business Management Consulting Jr. System Administrator | June 2020 – November 2021

• Administered Azure Active Directory, creating and managing user accounts, roles, and permissions, improving onboarding by 30%.
• Analyzed ticket data in ServiceNow, identifying trends and implementing proactive measures to reduce recurring issues.
• Handled escalations and high-priority tickets, ensuring quick resolutions and maintaining service levels.
• Configured and deployed Windows and Mac systems for new users, ensuring software installation and updates.
• Utilized SolarWinds to monitor network performance and resolve network issues while maintaining optimal uptime.
• Conducted monthly security audits using SentinelOne, identifying and mitigating vulnerabilities to uphold compliance.
• Managed tech equipment repairs and maintenance to ensure performance reliability.
• Enhanced Azure platform security by configuring network controls and managing permissions.
• Deployed SentinelOne Agent across endpoints and conducted regular security audits to strengthen network defense and compliance.
• Provided onboarding support for new employees, assisting with technical issues and inquiries.

Healthcare IT Support Specialist | August 2017 – June 2020

• Supported daily clinic operations, ensuring patient satisfaction and operational goals were consistently met.
• Utilized Heat ticketing system for asset management, maintaining an up-to-date inventory of IT assets and tracking lifecycle status.
• Evaluated technologies for compliance, assessing systems and processes to identify security risks and compliance gaps.
• Maintained accurate inventories of technology, processes, and documentation aligned with regulations and company policies.
• Managed and resolved IT support requests using Heat, ensuring timely and accurate incident tracking.
• Provided onboarding support for new employees and assisted with technical issues and inquiries.
• Implemented and managed DocuSign for electronic signatures, streamlining consent forms and documentation processes.
• Supported migration from on-premises infrastructure to Azure cloud environments, enhancing security and compliance.
• Contributed to disaster recovery plans by analyzing risks and defining recovery protocols.
• Deployed Palo Alto firewalls and configured secure VPNs for healthcare provider remote access.
• Assisted with the implementation of an EHR system into Azure Virtual Machines to optimize data management.
• Managed user accounts in Active Directory, ensuring secure access control.
• Supported critical networking and system services to ensure optimal performance and reliability.
• Executed reliable backups for computer systems and network servers to support business continuity.