PROFESSIONAL SUMMARY
Systems Administrator and Technical Alignment Manager with 15+ years of experience supporting MSP, healthcare, education, and enterprise environments. Extensive background in client onboarding, technical discovery, infrastructure assessments, project coordination, and service delivery. Highly skilled in Active Directory, Microsoft 365, Azure, network security, and cloud/hybrid environments. Known for bridging technical and business stakeholders, maintaining high service standards, and driving consistent, well-documented outcomes.
PROFESSIONAL EXPERIENCE
Managed Service Provider Technical Alignment Manager | Feb 2024 – Present
- Lead technical alignment activities for MSP clients, including discovery, environment reviews, and ongoing alignment planning.
- Conduct assessments across infrastructure, identity, cloud, security, and endpoint environments to identify risks, gaps, and improvement opportunities.
- Develop technical recommendations and alignment documentation to support onboarding, remediation planning, and long-term IT strategy.
- Act as liaison between clients, engineering teams, and service delivery to ensure alignment initiatives are clearly communicated and executed.
- Maintain detailed documentation of client environments, standards, and alignment findings.
- Support onboarding efforts by identifying remediation tasks and assisting with transition to steady-state support.
Managed Service Provider Tier 3 Solutions Engineer | Jul 2023 – Feb 2024
- Led technical projects from concept to production, ensuring timely completion and quality outcomes.
- Mentored junior engineers, fostering skill development and collaborative problem-solving.
- Led complex IT infrastructure projects while managing NOC/SOC operations and implementing multi-vendor network solutions.
- Orchestrated cloud and hybrid migrations using Microsoft Entra and Microsoft 365.
- Architected and deployed secure network solutions utilizing Meraki, SonicWall, and Fortinet.
- Managed enterprise-level backup solutions using Veeam.
- Administered MDM solutions using Intune.
- Led hardware lifecycle management, procurement, and vendor coordination.
- Oversaw help desk operations, infrastructure monitoring, documentation, and SLA adherence.
- Facilitated cross-departmental IT projects and developed internal training materials.
Healthcare IT Manager | Jan 2023 – Jul 2023
- Managed relationships with business partners and third-party vendors while ensuring SLAs and contractual agreements were met.
- Served as liaison between business users and technical teams during system implementations and automation initiatives.
- Served as HIPAA Security Officer, supporting compliance and audit efforts.
- Reviewed purchase orders, shipping documents, invoices, and billing for accuracy.
- Managed distribution, shipment budgets, and procurement workflows.
School District Active Directory Administrator | Aug 2021 – Dec 2022
- Created, modified, and maintained user, group, computer, and OU objects.
- Administered Active Directory domains, forests, DNS, and Group Policy.
- Designed and implemented directory services infrastructure aligned with best practices.
- Managed security policies, patching, and monitoring for potential compromise.
- Provided technical support for Active Directory and Windows Server-related issues.
IT Services Systems Administrator | Jun 2018 – Dec 2020
- Maintained, configured, and ensured reliable operation of systems, servers, and virtualization in Windows and Mac environments.
- Installed and upgraded hardware and software; managed virtual servers and automation processes.
- Diagnosed and resolved hardware and software issues with thorough documentation.
- Performed backup operations and implemented disaster recovery and failover processes.
- Led help desk operations and supervised support staff.
- Supported VMware and Hyper-V virtual servers running Windows Server.
- Managed Active Directory, DNS, GPOs, and hybrid/on-prem environments.
- Administered and troubleshot Microsoft Office 365.
IT Services Client Service Engineer II | Dec 2015 – Jun 2018
- Provided client-facing IT support for environments with 1,000+ workstations and 200+ servers.
- Installed, configured, and supported commercial and proprietary software.
- Troubleshot LAN and WAN connectivity issues.
- Documented tickets, change requests, and time tracking.
- Served as escalation point for Tier 1 and backup for Tier 3 support.
- Maintained Active Directory, DNS, RRAS, Group Policy, Exchange, Azure, and Office 365.
Real Estate Network Administrator | 2013 – 2015
- Ensured proper operation, maintenance, and monitoring of all network equipment.
- Managed Microsoft Exchange, Active Directory, SQL Server, VPNs, switches, and routers.
- Supported VoIP systems and mobile device management.
- Provided Level 2-3 support across multiple offices and remote sites.
- Managed security systems, building access, and service request tracking.
IT Services Client Services Engineer | 2010 – 2013
- Delivered client-facing IT support for large-scale environments.
- Troubleshot server platforms, network connectivity, and user access issues.
- Maintained clear documentation and communication regarding system issues.
Managed Service Provider Computer Technician | 2010 – 2011
- Diagnosed and resolved hardware, software, and communication issues.
- Replaced hardware components and assessed user computing needs.
Manufacturing Technician Specialist | 2004 – 2010
- Troubleshot and repaired mechanical systems in a production environment.
- Performed quality checks and addressed production issues.
- Served as line team captain and assisted with training and task delegation.
SKILLS
- Active Directory, Azure, Windows Server, Microsoft 365, VMware, Hyper-V, PowerShell, DNS, DHCP, Exchange, VPN, TCP/IP, Project Management, Network Security, System Administration, Disaster Recovery, SharePoint, Meraki, Intune, VoIP, Mac OS
EDUCATION
A.S. in Information Technology – Private University, Sarasota, FL
CERTIFICATIONS & COURSES
- ITIL (2024) – Coursera
- Microsoft 365 Fundamentals (2024) – Udemy
