Work Experience
MSP (2022-Present)
Technical Alignment Manager
- Providing proactive support to an assigned client base, managing infrastructure including workstations, servers, printers, networks, firewalls, backup systems, and vendor-specific hardware and software
- Analyze client systems and network infrastructure to identify anomalies, issues, and risks, implementing action plans proactively
- Collaborating with cross-functional teams to educate clients on best practices and configuration options for system and network infrastructure
- Maintaining and creating technical documentation, including system reviews, recommendations, standard operating procedures, technical guides, and best practices
- Regularly communicating with clients regarding scheduled proactive visits, goals, results, incident progress, and upcoming changes
- Providing Tier 3 support for my assigned clients remotely and on-site
- Creating and maintaining user accounts in various systems such as Active Directory, Microsoft 365, and Line-Of-Business applications
- Scheduling, managing, installing, and upgrading of existing and new infrastructure devices and software for my assigned client base
Transportation Engineering Company (2018-2022)
System Administrator
- Ordered, provisioned, and troubleshot end user equipment
- Utilized Ivanti Endpoint Manager Console to create, configure, and push out Windows images via PXE boot
- Utilized Ivanti Endpoint Manger for patch management
- Used Ivanti Endpoint Manager and PowerShell to pushout software and software packages to end user devices
- Created and distributed instructional documentation for installation, use, and issue resolution for hardware and software
- Configured and maintained various software such as Intune, AirWatch, Ocularis, Sophos, and Avaya
- Analysis, triage, and resolution of software and hardware issues
- Administered and monitored change controls on the local and network wide level
- Rollout of new technologies to advance our client services from research stage through implementation and support
Same Company Above (2017-2018)
Level 1 Support Technician
- Provided technical support for users in the field as a top priority
- Remotely troubleshooting proprietary software and hardware for all clients
- Performing system audits to maintain service level agreement
IT Company (2015-2017)
Desktop Support Specialist
- Provided technical support for users from various supported companies
- Analyzed individual situations to implement the most effective, compliant solution
- Established and maintained Active Directory to support the entire organization
- Assisted with the installation as well as troubleshooting of various programs
Education
- Bachelor in Information Systems and Cybersecurity
- Associate of Information Technology in Information Technology
Skills
- Networking
- Datto Backup
- Account Management
- DNS
- PowerShell
- Windows Server
- Documentation
- Troubleshooting
- Microsoft 365
- DHCP
- Firewall Management
- Client Management
- Active Directory
- Group Policy
- Entra ID
- Hyper-V
- System Administration
- LAN
- Operating Systems
- Azure
- Microsoft Exchange
- TCP/IP
- Certifications and Licenses
- 365 Fundamentals
