Professional Summary
Self-motivated and experienced in supporting and managing computer systems, managing teams, and providing solutions for complicated problems. Committed to maintaining relevant technical skills and up-to-date industry knowledge. Professional, detail-oriented and always motivated to drive projects from start to finish.
Skills & Abilities
- CMMC and FedRAMP Moderate Implementation Experience
- NIST 800-171, 800-53 Implementation
- Virtualization (VMWare) ESXi, vCenter Server, AWS EC2, Azure VM
- Microsoft Intune Administration Experience
- Firewall configuration
- PowerShell Scripting
- ServiceNow, ConnectWise PSA Experience
- Excellent communication skills
- ITIL 4 Practitioner
- Project Management, IT Operations, and Team Leader experience
- Strong problem-solving aptitude
Experience
Cybersecurity Services Firm | IT Operations Manager/Sr. Systems Administrator | April 2023 – Current
- Built and Created Service Desk ticketing system and procedures
- Provided Tier 3 IT escalation support and managed Service Desk
- Reviewed and Audited Virtual Environment against NIST-800-171 R2, NIST 800-53 Standards
- Assisted in ongoing Security and Maintenance for virtual environment
- Managed Microsoft 365 and Entra Services in GCCH Azure tenant
- Created and Maintained IT department documentation for GCCH Azure Environment
- Managed and maintained 3rd party vendors and solutions for companies service offerings
- Assisted in sales calls as a Technical Resource and answered questions about service offering
Managed Service Provider | IT Project Engineer | December 2020 – December 2022
- Implemented and designed LAN/WAN infrastructure, server systems, peripherals (Routers, Firewalls, Switches, VPNs), Virtualization (VMware, Hyper V) and associated hardware.
- Managed Physical and Virtual Host Server Hardware, Windows Server, Active Directory Services, RDS/Remote Applications, VoIP and PBX integrations, Enterprise Storage Solutions (SAN, NAS, Tiered/Cloud Storage).
- Coordinated disaster recovery solutions, cloud services (Azure, O365) and email services (On-Premise, Office 365 Mail servers).
- Deployed wireless access technologies, security and compliance measures, desktop and mobile device technologies, and application software.
- Collaborated with PE resources for UAT, project closures, and optimization phases.
- Worked synergistically with vCIO and Design Desk to align technology solutions with client business objectives.
Managed Service Provider | Senior Service Engineer | July 2019 – December 2020
- Designed, Documented, and Implemented Intune Mobile Device Management for Service team.
- Manage a Team of Engineers and provide escalated support for clients and internal team.
- Provided Technical and Management Roles for On-boarding projects.
- Utilized Public cloud services such as AWS and Azure to provide infrastructure solutions to clients.
Managed Service Provider | Help Desk Technician | November 2017 – July 2019
- Automated reports through PowerShell scripting.
- Configuration and maintenance of Switches and Firewalls (Fortinet, Dell)
- Built Active Directory Domains and configured essential services for clients.
- Provided on-call service and support for a managed service provider.
Beverage Company | Warehouse Technician | May 2017 – November 2017
- Communicated operational issues and changes to supervisor on regular basis.
- Programmed, monitored, and repaired multiple different machines and equipment.
- Verified computations against physical count of stock.
- Operated PC and RF-based computer systems with a high level of accuracy.
Moving Services Company | Crew Leader | March 2015 – May 2017
- Answered calls and addressed customer inquiries, solving problems and providing website navigation assistance.
- Recommended, selected and helped locate and obtain out-of-stock product.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Implemented new technology to relieve stress of handling paperwork.
Automotive Dealership | Parts Counter Representative | July 2014 – May 2015
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Configured dealer-side software to help corporate accounts manage Purchase Orders more efficiently.
- Used a computer and Subaru Technical Information System to help keep customers navigation systems, and ECUs up to date.
- Ordered necessary supplies and parts to repair malfunctioning equipment.
Education
Associate of Applied Sciences | DECEMBER 2024 | Regional University
- MAJOR: Board of Governors Degree
Microsoft Certified: Azure Fundamentals | August 2024 | Microsoft
CMMC Certified Professional | In-Progress | CyberAB
- Completion Date: Summer 2025
Bachelor of Applied Sciences | In-Progress | Regional University
- Completion Date: Fall 2027
