PROJECT MANAGEMENT | IT OPERATIONS | IT SERVICE DELIVERY | CLOUD INFRASTRUCTURE
PROFESSIONAL SUMMARY
IT Operations and Service Delivery Leader with 12+ years of experience driving technology strategy, infrastructure modernization, cloud transformation, cybersecurity initiatives, and operational excellence across managed services and client environments. Proven success supporting technology operations for 45+ organizations, leading technical teams, and delivering enterprise technology solutions that improve reliability, security, and business performance.
Experienced in Microsoft 365 modernization, endpoint management, IT service management, vendor oversight, and strategic technology planning. Recognized for building strong stakeholder relationships, leading cross-functional initiatives, and aligning technology investments with organizational objectives. Combines technical expertise, operational leadership, and entrepreneurial business ownership experience to deliver measurable business outcomes.
PROFESSIONAL HIGHLIGHTS
- Supported technology operations across 45 client organizations spanning multiple industries.
- Led Microsoft 365 migration and modernization initiatives supporting environments of up to 600 users.
- Managed a $1.2M client services portfolio while maintaining exceptional customer satisfaction and retention.
- Directed infrastructure, cloud, cybersecurity, and service delivery initiatives supporting more than 300 users and endpoints.
- Led and developed technical teams of up to 5 IT professionals.
- Managed third-party vendors including MSP, VoIP, printer, and audio/visual providers.
- Implemented cybersecurity initiatives utilizing Microsoft Defender, Intune, Entra ID, MFA, and endpoint management technologies.
CORE COMPETENCIES
IT Operations Leadership * IT Service Delivery * Strategic Technology Planning * Cloud & Infrastructure Management * Cybersecurity & Risk Management * IT Governance * Vendor Management * Team Leadership * Microsoft 365 * Azure & Entra ID * Intune & Endpoint Management * ITSM * Project & Program Management * Process Improvement * Change Management * Business Continuity * Operational Excellence
PROFESSIONAL EXPERIENCE
Managed Service Provider | Project Manager | 2023 – Present
- Lead enterprise technology initiatives focused on Microsoft 365, cloud modernization, endpoint management, and operational transformation.
- Partner with executive stakeholders to define technology strategies, project roadmaps, and business objectives.
- Direct cross-functional teams responsible for solution deployments, migrations, and infrastructure improvements.
- Manage project risks, dependencies, resources, and stakeholder communications.
- Deliver Microsoft 365, Entra ID, Intune, SharePoint, and Defender solutions that enhance security and collaboration.
- Identify opportunities to improve operational efficiency and service delivery performance.
Managed Service Provider | IT Operations Manager | 2023
- Directed daily IT operations, infrastructure management, cybersecurity initiatives, and service delivery functions.
- Developed and executed technology roadmaps aligned with organizational goals.
- Managed vendor relationships, service agreements, and technology procurement activities.
- Led cybersecurity initiatives including endpoint security enhancements, identity management improvements, and Microsoft security solutions.
- Oversaw infrastructure modernization projects designed to improve performance, security, and reliability.
- Provided leadership, mentoring, and professional development to technical staff.
Managed Service Provider | IT Service Delivery Manager | 2019 – 2023
- Managed a $1.2M portfolio of managed services clients while maintaining exceptional customer satisfaction and retention.
- Served as executive escalation point for service delivery, infrastructure, and operational issues.
- Developed strategic technology roadmaps aligned with client business objectives.
- Leveraged KPI reporting and service metrics to drive operational improvements and service excellence.
- Conducted executive business reviews and strategic planning discussions with client leadership.
- Led continuous service improvement initiatives that enhanced operational performance and customer experience.
Managed Service Provider | Senior Network & Systems Consultant | 2015 – 2019
- Led infrastructure modernization, cloud migration, and technology transformation projects across diverse client environments.
- Designed and implemented Microsoft 365, Azure AD, VMware, and Windows Server solutions.
- Evaluated client technology environments and recommended strategic improvements.
- Collaborated with business leaders to align technology investments with organizational objectives.
- Delivered technical leadership for complex migration and implementation projects.
Managed Service Provider | IT Service Desk Engineer | 2012 – 2015
- Provided advanced technical support for servers, Active Directory, VPNs, firewalls, networking, and end-user systems.
- Managed incident resolution and escalated critical issues to senior engineering teams.
- Contributed to infrastructure improvements and operational support initiatives.
EDUCATION & CERTIFICATIONS
Associate of Applied Science (AAS), Computer Science
Private Technical Institute
Certified Associate in Project Management (CAPM)
ITIL v4 Foundation
Microsoft Certified Systems Administrator – Security
CompTIA Network+
CompTIA A+
TECHNICAL EXPERTISE
Microsoft 365 * Exchange Online * Teams * SharePoint * OneDrive * Entra ID * Azure AD * Intune * Microsoft Defender * MDM/MAM * Windows Server * VMware * Active Directory * DNS * DHCP * VPN * Firewalls * ConnectWise * Halo PSA * BrightGauge * ITSM Platforms
