Professional Summary
Certified IT Professional with a combination 4 years of hands-on technical skills with outstanding communication and inter-personal skills. Looking to combine technical with customer service skills to be an asset to a professional organization.
Certifications & Training
- CompTIA A+ (2018)
- CompTIA Network+ (2019)
- Microsoft Office Specialist (2021)
- macOS Sonoma Essential Training (2024)
Technical Skills
- Microsoft Office Suite
- Windows 7, 8, 8.1, 10, 11
- Troubleshooting (Software & Hardware)
- Networking
- Microsoft Azure Active Directory
- Command Line
Soft Skills
- Problem Solving
- Professional Attitude
- Team Oriented
- Communication Skills
- Analytical Skills
- Time Management
- Collaboration
- Dependable
- Interpersonal Skills
- Troubleshooting Skills
- Creative Thinking
- Critical Thinking
Professional Experience
Mid-Size MSP (2022-Present)
End User Support
- Assist users daily with computer issues
- Configure VPN connection
- Assist other team members with escalation
- Configure computers for daily use
- Use JMS ticketing system
- Create accounts in Active Directory
- Grant user’s folder permission
- Troubleshoot various enterprise applications (chrome, Adobe, office, 8×8, ETC…)
- Assist users with Network printer connectivity
MSP (2019-2022)
Service Desk Engineer 2
- Set up computers for users for multiple companies
- Created user account on customer servers
- Helped customers with daily computer issues
- Configured VPN connection
- Performed escalations for other team members
- User management using AD Users and Computers – password resets, security groups to manage file/application/server access, modifying AD attributes in Attribute Editor
- Experience using the admin portal of Office 365 and Azure AD
- Whitelisting/blocking email/IP addresses in the security center
- Used ticketing system to communicate with and assist users
- Trained new hires
Gaming Shop (2018-2019)
Cashier
- Processed and order daily and weekly inventory, while maintaining bottom line costs
- Assisted customers with orders and payments
- Addressed customers’ questions and concerns
Pizza (2013-2019)
Manager/Casher
- Addressed customers’ questions and concerns
- Handles logistics regarding catering orders and deliveries
- Executed training and facilitated onboarding of new employees
- Worked in collaboration with management team
- Processed customer orders
- Managed 5-8 People
- Processed and order daily and weekly inventory
Technical Experience
- Per Scholas IT Training
- Student/Trainee
- Configured Cisco routers and interfaces to gain more familiarity with network administration
- Installed various virtual operating systems for use with Windows Hyper-V Manager
- Added and removed accounts from domains in Windows Server 2016
- Configured DHCP scopes and static IP addresses
Training/Certification/Education
- Training – Per Scholas IT Training
- CompTIA A+/Network+ training/400+ hours of hands-on technical training
Certifications
- Comptia A+
- Comptia Net+
- Microsoft office specialist
