TECHNICAL COMPETENCIES
ConnectWise, Windows, Mac OS, M365, Google Workspace, Entra ID, IT Glue, Unifi, SonicWall, Cisco Meraki, Trend Micro, Bitdefender, ProofPoint, AppRiver, Mimecast, Hyper-V, Windows Server, Axcient, Datto, Huntress, Addigy, DUO, ScreenConnect, Group Policy, Active Directory, Nerdio
EDUCATION
Technical Institute
08 / 2021 – 12 / 2022
High School
08 / 2011 – 06 / 2015
CERTIFICATIONS
CompTIA A+ certification
11 / 2022
WORK EXPERIENCE
Managed Service Provider | MSP Help Desk Technician | 12 / 2022 – Present
- Solely rebuilt several MSP clients’ software documentation environments
- Resolved a cellular VPN connection issue for all squad car workstations for a managed police department
- Work with project engineers and vendors to deploy large quantities of network printers and machines for manage clients
- Act as first point of contact for resolving after hours emergency client issues
- Manage and maintain all clients’ network servers and machines with RMM and MDM platforms
- Collaborate with internal administrators, engineers, and IT vendors to resolve client issues as needed
- Triage client ticket issues and resolve client issues within agreed SLA
Transportation Technology Company | Laboratory Help Desk Technician | 06 / 2022 – 12 / 2022
- Configured logistic AGS network devices for deployment
- Troubleshot malfunctioning AGS & security camera network equipment
- Performed RMA process for logistic AGS network devices
- Triaged and resolved logistic sites’ ticket issues under agreed SLA
- Assisted tier 1 help desk and field technicians to resolve AGS network equipment issues
- Maintained system updates on AGS machines
- Led bi-weekly inventory report
