SUMMARY
Lead-focused IT Operations Engineer with 8+ years of experience supporting and optimizing hybrid environments (Azure, Microsoft 365, on-prem). Proven track record of automating workflows, improving system reliability, and strengthening security posture across multi-tenant environments. Strong in PowerShell, identity management, and endpoint operations at scale.
CORE SKILLS
IT Operations * Azure AD / Entra ID * Microsoft 365 * Intune * PowerShell Automation * Endpoint Security (Defender, Sophos) * Networking (Cisco, Meraki, SonicWall) * VMware * Windows Server * SaaS & Identity Mgmt
PROFESSIONAL EXPERIENCE
Managed Service Provider | EUS IT Engineer | Nov 2024 – Present
- Manage IT operations across 140+ client environments, ensuring stability and performance
- Administer Microsoft 365, Azure AD, Exchange Online, and Intune across multiple tenants
- Automated recurring support tasks using PowerShell, reducing manual workload and improving response times
- Strengthened endpoint security posture through Defender and Sophos policy improvements
- Standardized onboarding/offboarding and operational processes to reduce errors and increase efficiency
- Act as escalation point for complex Tier 2/3 issues across infrastructure, SaaS, and networking
IT Staffing & Consulting Firm | Cloud Engineer | May 2024 – Nov 2024
- Supported Azure infrastructure and Microsoft 365 environments in enterprise setting
- Managed identity and access using Entra ID, improving user lifecycle processes
- Assisted with cloud optimization and migration efforts
- Automated administrative workflows using PowerShell
Managed Service Providers | System / Network Support Engineer | 2016 – 2024
- Managed Windows Server, Active Directory, DNS, DHCP, and Group Policy environments
- Administered VMware infrastructure and network security appliances (Cisco ASA, SonicWall, Meraki)
- Led endpoint deployments, patching, and lifecycle management
- Resolved high-impact incidents and reduced recurring issues through root cause analysis
KEY IMPACT & INITIATIVES
- Automation: Reduced repetitive ticket workload through scripting and process improvements
- Security: Improved access controls, endpoint compliance, and email protection policies
- Operations: Standardized IT procedures across multiple environments to improve consistency
TECH STACK
Azure * Microsoft 365 * Intune * Entra ID * Exchange Online * VMware * Windows Server * PowerShell * Cisco * Meraki * SonicWall * Sophos * Defender
