PROFESSIONAL SUMMARY
Cybersecurity-focused IT professional with hands-on help desk and project deployment experience in healthcare environments. CompTIA Security+ and Network+ certified, with applied exposure to Microsoft Azure, Active Directory, and Tier 1-2 incident response.
TECHNICAL SKILLS
Security: Vulnerability assessment, incident response, endpoint security, IAM, MFA, zero trust, least privilege, NIST framework, HIPAA-aware practices
Networking: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, routing & switching, OSI model, subnetting, WPA2/WPA3
Cloud & Systems: Microsoft Azure (Logic Apps, Blob Storage, Document Intelligence), SharePoint Online, Active Directory, Microsoft 365, Windows 10/11, Linux, IaaS/PaaS/SaaS
Tools: Wireshark, Nmap, Group Policy, ticketing systems, imaging & deployment, VMware, VirtualBox, Kali Linux
Programming: Python, PowerShell, Bash, C++, JavaScript, SQL
CERTIFICATIONS
CompTIA Security+ (SY0-701) | CompTIA Network+ (N10-009)
EDUCATION
Regional University – Richardson, TX
Bachelor of Science, Computer Information Systems and Technology
- Relevant coursework: Systems Analysis & Design, Database Management, Information Security, Network Administration
PROFESSIONAL EXPERIENCE
Healthcare Managed IT Services Provider | Level 1 Project & Help Desk Technician | July 2025 – Present
- Deliver Tier 1 technical support across multiple healthcare clinics, resolving hardware, network, and application incidents with HIPAA-aware data handling
- Deploy new clinic locations end-to-end, coordinating hardware setup, system imaging, user provisioning, and network validation through go-live
- Triage and document incidents in ticketing system; apply ITIL-aligned escalation procedures to route advanced issues to Tier 2+ engineers
- Configure Windows endpoints and validate VPN, Wi-Fi, and Active Directory connectivity prior to site cutover
Technology Retailer | Technical Sales Associate | Nov 2020 – Dec 2023
- Advised 100+ customers weekly on hardware, software, networking equipment, and security solutions; translated technical specifications into clear recommendations
- Diagnosed customer hardware and software issues in real time, performing component compatibility checks and post-purchase troubleshooting
- Maintained a 90%+ positive customer feedback score while consistently exceeding monthly sales targets through consultative selling
PROJECTS
AP Invoice Wizard – Senior Capstone | Sep 2025 – Nov 2025
- Architected an end-to-end cloud-based Accounts Payable automation system on Microsoft Azure, eliminating manual invoice processing
- Built a serverless pipeline integrating SharePoint Online, Azure Logic Apps, Azure Blob Storage, and Azure Document Intelligence to ingest, parse, and archive PDF invoices
- Applied cloud security principles including identity-based access, least-privilege roles, and encrypted storage to protect financial workflows
Smart Home Energy Management System | Feb 2025 – May 2025
- Led a 3-person team in designing a smart home automation application using UML, sequence diagrams, use case analysis, and structured test cases
- Produced wireframes and user flows to support usability planning and stakeholder review
