PROFESSIONAL SUMMARY
IT Systems Engineer with 15+ years of experience supporting enterprise networks, cloud platforms, and endpoint management across Microsoft, Apple, and hybrid environments. Skilled in M365, Azure AD/Entra ID, Intune, and security solutions, with a proven record of streamlining deployments, training engineers, and delivering reliable client support in managed service and healthcare settings.
CORE COMPETENCIES
- Cloud & Identity: Microsoft 365, Azure AD/Entra ID, Exchange Online, Teams, OneDrive, SharePoint, Google Workspace
- Endpoint Management: Intune (macOS deployment lead), Windows Autopilot (support), Jamf Pro (macOS & iOS), Apple Business Manager
- Networking & Security: Cisco Meraki, SonicWall, Ubiquiti, MFA, Duo, SentinelOne
- Backup & Recovery: Veeam, Da©o, Axcient
- MSP Tools: ConnectWise, NinjaOne, IT Glue
- Virtualization & Infrastructure: VMware ESXi, Microsoft Hyper-V, Microsoft Azure (cloud)
- OS Expertise: Windows, macOS, iOS
PROFESSIONAL EXPERIENCE
Managed Service Provider | Service Engineer II | 7 years
- Delivered enterprise IT support for 100+ clients across cloud, networking, and endpoint environments.
- Led macOS Intune deployments, including integration with Apple Business Manager and Jamf.
- Supported Windows Autopilot deployments, ensuring smooth rollout and user adoption.
- Deployed and managed iOS devices using Jamf Pro and Intune, ensuring secure integration with M365 and Apple Business Manager.
- Implemented security solutions (MFA, Duo, SentinelOne), reducing client vulnerabilities.
- Supported hybrid AD environments, ensuring seamless directory sync and policy management.
- Utilized MSP platforms including ConnectWise, NinjaOne, and IT Glue to streamline client documentation, ticketing, and support workflows.
- Deployed and managed virtualization environments using VMware ESXi and Microsoft Hyper-V, supporting server consolidation and client infrastructure scalability.
- Trained and mentored new engineers, improving onboarding efficiency and technical readiness.
Freelance IT Consultant | IT Consultant | 2 years
- Member of the Office 365 migration team for a Music Publishing Company.
- Deployed enterprise software via SCCM and Jamf Pro across Mac and Windows endpoints.
- Delivered end-user training and post-migration support, improving adoption rates.
- Provided IT support for Windows, macOS, and iOS devices, including backup and recovery solutions.
Medical Imaging Company | Customer Solutions Engineer | 8 years
- Installed and supported medical imaging servers and PACS workstations for hospitals and clinics.
- Installed and serviced both X-Ray and computed radiography (CR) / digital radiography (DR).
- Part of the workstation deployment project team at Healthcare (50+ systems).
- Configured Windows servers to support imaging workflows (DICOM).
- Trained radiologists and technicians, ensuring smooth adoption of new systems.
- Provided product training for new engineers and ongoing customer support.
EDUCATION
BS, Network & Telecommunications Management
Private University
