PROFESSIONAL SUMMARY
Senior IT Engineer specializing in infrastructure, networking, and client-facing technical solutions. Experienced in leading projects, handling escalations, and deploying network environments. Proven ability to deliver high-impact solutions while maintaining strong client relationships and system reliability.
SKILLS
- Microsoft 365/Azure Administration
- Technical Escalation
- Virtualization
- Client Relationship Management
- Windows Server Administration
- Technical Account Management
- SharePoint Administration
- Vendor Coordination
- Network Infrastructure
- Project Leadership
- Firewall Administration
- C-Suite/Executive White Glove Support
EXPERIENCE
Managed Service Provider | SENIOR ENGINEER – CLIENT RELATIONS | 10/2025 to Current
- Lead infrastructure, networking, and Microsoft 365 projects from planning through implementation for SMB clients
- Design, deploy, and configure Fortinet, SonicWall, and Ubiquiti/UniFi firewalls, switches, wireless access points, VLANs, VPNs, and network security policies
- Serve as senior escalation engineer for complex server, networking, Microsoft 365, Azure, and Active Directory environments
- Lead server migrations, SharePoint migrations, Microsoft 365 tenant projects, and infrastructure modernization initiatives while minimizing client downtime
- Act as the primary Technical Account Manager (TAM) for multiple clients, leading technical meetings, gathering business requirements, and providing strategic IT guidance
- Coordinate directly with vendors, ISPs, and client stakeholders to plan, execute, and validate infrastructure deployments and network cutovers
- Develop and maintain detailed technical documentation, implementation procedures, network documentation, and client knowledge bases
- Provide onsite implementation, project leadership, and post-deployment support for critical infrastructure upgrades
Managed Service Provider | LEVEL 2 IT SUPPORT ENGINEER | 07/2024 to 10/2025
- Acted as an escalation point for level 1/2 technicians
- Provided on-site support for clients through troubleshooting, installations, and maintaining systems/documentation during frequent visits
- Assisted senior IT personnel with projects to enhance IT operations and streamline processes
- Maintained server maintenance tasks such as patching, updates, and OS upgrades
- Assisted with implementation and user support of remote desktop virtualization solutions – including setup, access, and troubleshooting
- Provided remote desktop support for end-users experiencing technical difficulties
- Created and maintained Group Policy Objects (GPOs) to enforce workstation and user security settings
- Delivered white-glove IT support to C-level executives, ensuring prompt resolution of technical issues and maintaining high service standards
Managed Service Provider | LEVEL 2 SUPPORT TECHNICIAN | 02/2022 to 07/2024
- Utilized Active Directory to manage user accounts and permissions
- Provided on-site support for clients
- Performed network troubleshooting and diagnosis
- Provided level 2 technical support to internal and external customers
- Provided end-user training regarding computer usage and application functionality
- Performed server maintenance on Windows Server 2008, 2012, and 2016
- Maintained end-user devices via remote monitoring agents
- Multi-Factor Authentication (MFA) Deployment
- Provided end-user security awareness training
- Delivered white-glove IT support to C-level executives
CERTIFICATIONS
- Ms-900
- A+
- Net+
