EDUCATION
Bachelor of Science in Computer Science and Cybersecurity
CERTIFICATIONS
- MS-500: Security Administrator Associate
- MS-900: 365 Fundamentals
SKILLS
- Software Troubleshooting
- Hardware Troubleshooting
- Network Administration
- Incident Response
- Exchange
- SharePoint / OneDrive
- Windows Active Directory
- Azure Active Directory
- Intune (MDM)
- Mosyle / ABM
- Service Desk Management
- NinjaOne Management
- User Onboarding/Offboarding
- Permissions Management
- Technical Documentation
- Customer Service
- Python, C, C++, Java, C#
- HTML & CSS
PROFILE
IT Support Engineer and Security Admin with 8 years of experience in diverse IT environments, adept at addressing security threats and resolving complex technical issues. Demonstrates strong leadership and project management skills. Focuses on user needs and proactive responses.
EXPERIENCE
Managed Service Provider (Same as below) | On-Site IT Support Specialist | May 2026 – Current
- Retained at the redacted MSP’s request as an on-site contractor, due to excellent client relationships and knowledge of office infrastructure.
- Visit several offices in New York City to work with clients directly; resolving IT issues, training new users, and working with MSP Engineers remotely to address tickets in-person.
Managed Service Provider | Senior Support Engineer II | Aug 2020 – May 2026
- Independently and collaboratively supported over 30 companies, including over 400 users across several Microsoft Azure tenants.
- Managed 400 devices in Intune, NinjaOne, and Mosyle
- Resolved over 20 tickets daily in a Halo PSA help desk environment, working with users directly.
- Trained new and existing Users in device usage, security practices, and data protection.
- Operated remotely and in-person at several offices in New York City, New Jersey, and Connecticut.
- Offered 24/7 on-call support for businesses operating overseas and users working after hours.
Financial Services Firm | Lead IT Support Specialist | July 2019 – March 2020
- Supported 150+ financial advisors nationwide with software and hardware issues in-person, over the phone, and by email.
- Managed over 200 devices in a Kaseya environment.
- Worked closely with Office Management to plan, set up, and train new teams across the country.
- Lead an automation project with the intake department, which included building a Python script to handle batches of PDFs.
- Worked with MS 365 Admin, Windows Active Directory, and Windows Server 2012 to maintain the email server, file server, and VPN.
Technology Services Firm | Network Tech Consultant | Summer 2016, Summer 2017
