WORK EXPERIENCE
Managed Service Provider
Systems Administrator | April 2024 – Present
- Performed systems administration across Windows and Microsoft ecosystem (Exchange, Active Directory, Azure AD, Intune, SharePoint, etc.) enforcing secure configurations, managing user lifecycle events, administering Group Policies, and deploying Intune-based endpoint controls to maintain system integrity and compliance
- Designed and maintained zero-touch deployment (ZTD) workflows using Apple Business Manager (ABM), Jamf PreStage Enrollments, and configuration profiles to standardize builds and reduce manual provisioning
- Managed Cisco Meraki to diagnose and remediate connectivity issues and slow network speeds, ensuring optimized switch port setups, VLANs, and traffic management
- Delivered application support across diverse client environments by diagnosing access, configuration, and dependency issues, restoring secure functionality while meeting SLA and uptime expectations
- Deployed and supported VPN solutions across multiple client environments, customizing authentication, access policies, and encryption settings to meet varying security and business requirements
- Monitored system logs and alerts to detect unauthorized access attempts, service anomalies, and potential security breaches, escalating incidents in accordance with organizational policies
Healthcare
Radiology Tech | October 2021 – April 2024
- Provided frontline technical support for clinicians and staff, troubleshooting PACS, DICOM viewers, and EHR-integrated imaging systems while enforcing data privacy and HIPAA compliance
- Diagnosed and resolved PACS and radiology application issues, including network connectivity errors, ensuring secure, uninterrupted access to critical imaging systems for clinical and educational use.
- Facilitated secure data exchange and interoperability between macOS and Windows environments using DICOM and HL7 standards, ensuring strict adherence to privacy regulations and organizational security policies
- Assisted with system upgrades, patching, and configuration management, applying security best practices to maintain availability, reduce vulnerabilities, and minimize downtime
Healthcare
Radiology Tech | August 2017 – October 2021
CLIENT PROJECTS
- macOS ZTD Implementation: Implemented enterprise-scale zero-touch deployment pipelines with Jamf Pro and ABM, standardizing endpoint builds, reducing provisioning errors, and enabling rapid, repeatable device rollouts with minimal user disruption
- Hyper-V Patch & Security Hardening: Executed Hyper-V host and Windows Server patching through controlled maintenance windows, enforcing baseline hardening standards, remediating known vulnerabilities, reducing attack surface, and maintaining secure, highly available virtualization platforms without service disruption
- Mass OS Upgrades & Deployments: Automated organization-wide OS upgrades via PowerShell scripting and update pre-staging, standardizing secure configurations, reducing manual error, and improving endpoint security posture while accelerating deployment timelines
TECHNICAL SKILLS AND CERTIFICATIONS
- CompTIA Security+
- Linux Essentials
- CompTIA Server+
- Jamf Pro
EDUCATION
Private University Bachelor of Science in Diagnostic Cardiovascular Sonography | May 2016
