SUMMARY
IT Support Specialist with hands-on experience providing systems administration and end-user support across 50+ healthcare practices in HIPAA-regulated environments. Skilled in troubleshooting Windows systems, network hardware, and remote support tools. Proven ability to support large-scale EMR deployments and respond to cybersecurity incidents.
TECHNICAL SKILLS
- Operating Systems: Windows 10/11, Windows Server (basic administration), Proxmox, VMware, macOS
- Networking: TCP/IP, DNS, DHCP, VPNs, Cisco & Ubiquiti Hardware, Fortinet (basic config)
- Remote Support Tools: ScreenConnect, Splashtop, AnyDesk
- Security: Endpoint Protection, Incident Response Support, HIPAA Compliance Environments
- Other: C++ (foundational), Hardware Deployment & Imaging
EDUCATION
Technical College Associate’s in Computer Information Systems | May 2025
- Related coursework: Software Project Management, Systems Analysis and Design, PHP Programming, Advanced Operations Management
CERTIFICATIONS
- CompTIA Network+
- CompTIA Security+
- Microsoft Azure Intro to AI
- Information Technology Fundamentals
PROFESSIONAL EXPERIENCE
Managed Service Provider
Sysadmin and Support Specialist | Stockbridge, GA | Jan. 2025 – Present
- Set up and maintained a variety of hardware including desktops, laptops, printers, and mobile devices, ensuring optimal functionality and user productivity.
- Provided systems administration and technical support for 50+ medical offices, supporting hundreds of users and endpoints in HIPAA-regulated environments.
- Was the on-site team lead for transitioning one of the biggest cardiologists in the Southeast to EPIC EMR.
- Evaluated and tested multiple software platforms in a test lab environment, supporting informed implementation decisions for 10+ healthcare practices.
- Responded to and remediated cybersecurity incidents, minimizing operational impact and restoring secure system operations.
Automotive Company
Lube Technician | Newnan, GA | June 2024 – Jan. 2025
- Conducted multi-point vehicle inspections to identify issues, recommended appropriate repairs, and communicated maintenance needs to customers in a clear and professional manner.
Roofing Company
Roof Salesman, Inspector | Forest Park, GA | Oct. 2023 – June 2024
- Conducted roof inspections, evaluated client requirements, provided service recommendations, and managed scheduling and daily bookkeeping for efficient operations.
Retailer
In-Store Manager | Roswell, GA | Oct. 2021 – July 2023
- Delivered strong customer service and team leadership and performed diagnostics on various consumer electronics to assess functionality.
