PROFESSIONAL SUMMARY
Dynamic IT professional with a strong focus on systems and cloud technologies, skilled in managing Microsoft 365, Azure AD, endpoint compliance, and cloud security configurations. Proven track record in maintaining identity governance, enforcing robust security controls, and troubleshooting infrastructure-level issues to support scalable cloud environments. Experienced in collaborating with engineering teams to enhance reliability and operational efficiency, ensuring seamless integration and performance optimization. Committed to leveraging technical expertise to drive innovation and deliver strategic solutions in fast-paced, evolving IT landscapes.
CERTIFICATIONS
- CompTIA Server+
- CompTIA Security+
- CompTIA Network+ ce
- CompTIA A+
- CompTIA IT Fundamentals (ITF+)
SKILLS
- Microsoft 365 & Windows Server Administration
- Identity & Access Management (IAM)
- Endpoint & Patch Management
- Email & Security Systems
- Backup & Data Recovery Operations
- Azure Virtual Desktop (AVD) Support
- IT Service Desk Operations (SLA & Ticketing Systems)
EDUCATION
Bachelor of Science: Computer Science
WORK HISTORY
Managed Service Provider | Service Desk Engineer | 05/2024 – Current
- Facilitated technical assistance for Microsoft 365 Azure AD (Entra ID) and Windows 10/11 systems to enhance operational efficiency for multiple clients.
- Administer Exchange Online, SharePoint, OneDrive, and Teams, including mailbox management, license provisioning, and archive expansion.
- Administered identity and access controls to enhance security, focusing on MFA resets, Duo authentication, and user provisioning and deprovisioning.
- Implemented and monitored endpoint compliance measures and device policies leveraging Microsoft Intune capabilities.
- Analyzed and rectified email security configurations, ensuring compliance with Proofpoint, SPF, DKIM, and DMARC standards.
- Support Azure Virtual Desktop (AVD) and remote user environments.
- Managed backup restoration and file recovery tasks while safeguarding data integrity and reducing operational downtime.
- Coordinate escalations with internal engineering teams, TAMs, and third-party vendors while maintaining accurate documentation in Halo PSA.
Financial Services Firm | IT Support /System Administrator | 12/2023 – 05/2024
- Set up servers and managed cloud infrastructure for startup investment firm.
- Configure Outlook and Teams for seamless communication.
- Develop HIPAA-compliant document upload software for medical billing startup.
- Spearhead creation of point-of-sale and inventory tracking system for DME retail startup.
- Provide ongoing support and maintenance for all IT systems.
- Responded to approximately twenty to thirty tickets on a daily bases.
- Conduct regular assessments and implemented enhancements for efficiency and security.
- Implemented security protocols to safeguard sensitive financial data.
