SKILLS
- Security Platforms: SentinelOne, Checkpoint Email Security, SonicWall Email Security, BullPhish ID
- Network and System Monitoring: ConnectWise Automate & Manage, Auvik, ScreenConnect Cloud
- Administrative Management: 365 Admin, Azure Admin, Intune Admin, Entra Admin, Exchange Admin
- Data Backup and Recovery: Veeam, Synology
- Endpoint Protection and Access Control: Connect Secure, Multi-factor Authentication (MFA)
- Operating Systems and Productivity Tools: Windows, Linux, Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Sheets, Docs, Slides)
- Team leadership and collaboration
- Problem-solving and analytical thinking
- Verbal communication
- Attention to detail
EDUCATION
Cybersecurity Bootcamp | September 2023 – February 2024
Community College | August 2019 – December 2022
EXPERIENCE
Managed Service Provider | IT System Administrator Engineer | May 2024 – Present
- Strong focus on cybersecurity and data integrity across networked infrastructures and cloud environments.
- Experienced in implementing and maintaining secure systems for client and in-house environments, with a proven track record in reducing response times, securing endpoints, and ensuring business continuity.
- Proficient in configuring, monitoring, and troubleshooting servers, networks, and cloud services with an emphasis on proactive threat prevention and resolution.
- Cybersecurity monitoring and threat detection Server and network configuration Data protection and disaster recovery.
- Risk management and compliance (e.g., HIPAA, PCI) Security incident response and resolution.
- Reduced support ticket resolution time, enhancing system uptime and user satisfaction through efficient troubleshooting and security-focused solutions.
- Collaborated with senior cybersecurity professionals to diagnose complex client issues, implementing proactive strategies for enhanced security.
- Configured and optimized servers, switches, and MSA storage systems with a focus on minimizing vulnerabilities and maximizing performance.
- Leveraged strong problem-solving skills to streamline security protocols, resulting in improved productivity and reduced risk.
EV Automotive Company | Lead Technician | April 2022 – May 2024
- Possess in-depth knowledge of hybrid vehicle systems, demonstrating a strong understanding of their functionalities and components.
- Experienced in direct customer interactions, consistently delivering high-quality service and effectively addressing customer inquiries and concerns.
- Committed to providing exceptional customer experiences.
- Skilled in utilizing hand tools effectively and adept at swiftly diagnosing and resolving issues, ensuring optimal vehicle performance.
PROJECTS
Capstone Project: Analysis of Facebook Security Vulnerabilities | May 2024
- Conducted in-depth research on vulnerabilities within Facebook, emphasizing user-end risks, including phishing attempts and inadvertent information sharing that contribute to Facebook’s high targeting rate among social media platforms.
- Investigated Facebook’s disclosures regarding cookie theft as a common method of account compromise, evaluating its impact on user security.
- Collaborated with a team to develop educational resources on preventative measures to enhance account security awareness for end users.
