OBJECTIVE
I aspire to become a Cloud Administrator or work in an environment where I am exposed to the multiple facets of Cloud Engineering. My studies have focused on Azure Administration with the intent of achieving CompTIA Cloud+ as well. I strive to always expand my knowledge and develop my skills to remain prepared for managing current and new infrastructures for businesses.
EXPERIENCE
Managed Service Provider Managed Services Engineer | Houston, TX | Sept 2023 – Present
- Layer 4 Support for Windows and Mac Computers, Windows Servers in both medium and Enterprise-level businesses, including on-site support
- Manage user accounts in both Active Directory and Microsoft Entra environments.
- Remote desktop management using ConnectWise, Collabrance, and TeamViewer environments
- Install and mitigate cybersecurity using SentinelOne
- Administer Fortigate and SonicWall Firewalls, including VPN and DHCP configuration
- Backup and restore documents using Datto Alto and Sirius devices and web-management tools
- Conduct network assessments for new clients including inventory of computers and network devices
- Create and update documentation in Docuware for troubleshooting or user configuration
- Resolve Toshiba and HP Printer issues through remote connection via TeamViewer
Achievements:
- Network+ and Server+ certifications
- Kaseya Certified Administrator in Datto BCDR
- Fortinet Certified Associate in Cybersecurity
- Troubleshot Unifi Access Point connections for two of our clients, including confirmation of dead connection
- Configured new Unifi access points and Cloud receivers for a Clear Lake-based clinic
- Corrected a major issue where three clients couldn’t communicate with DNS due to SentinelOne agent detecting McAfee as a virus; restored connections in SentinelOne management portal
Managed Service Provider IT Support Technician | Houston, TX | Aug 2019 – Aug 2023
- Tier 1 and Tier 2 support for Windows machines and Servers for up to 100 clients around the world using ConnectWise
- Manage and configure Cisco Meraki switches and firewalls for remote clients
- Collaborate with team members using Microsoft Teams
- Primary on-site Help Desk representative for Sheridan Production, an oil-and-gas environment in the Galleria area and Carthage
- Install and configure Okta for user sign-in; manage user accounts in Okta Administrator
- Reset and troubleshoot Okta access for clients in an oil-and-gas environment in the Galleria area
- Managed user sign-ins by installing and configuring Okta. Administered user accounts within the Okta Administrator platform
- Provided support for Okta access issues, resetting and troubleshooting client problems in an oil-and-gas environment located in the Galleria area.
- Member of on-site Help Desk team at Aramco Americas in the Allen Center in downtown Houston
- Create and troubleshoot virtual servers in vSphere and ESXi 5.0-6.0, virtual profiles in Citrix
- Administer onboarding computers in Intune environment
- Configure and maintain Microsoft Entra accounts including password and role management for users
Achievements:
- MD-102 Microsoft Endpoint Administrator
- AZ-104 Azure Administrator Associate
- Integrated laptops and desktops to Microsoft Intune via uploading Service IDs to Endpoint Admin Center
- Added Cisco Meraki firewall and switch to Management portal using registration and IP addressing
- Resolved an Oracle Java issue by discovering and removing a string of code that complicated communications with recent Windows updates
- Updated local documentation of network and common issues regarding software in the Sheridan Production file folder
- Prepared company computers at LJI for a new software upgrade, including adding new computers to the local PXE environment
Managed Service Provider Help Desk Specialist | Houston, TX | May 2017 – Aug 2019
- Troubleshoot and configure Avaya telephony systems using LogMeIn and Cisco WebEx remote agents
- Resolve issues with Windows 7-10 computers using Kaseya remote management
- Manage Microsoft 365 and Active Directory accounts for clients throughout the Houston area
- Provide Tier 1 and Tier 2 Help Desk service in Small and Medium business infrastructures
Achievements:
- Cisco CCENT Certification
- Cisco Meraki Network Associate
EDUCATION
Regional University | College Station, TX | Aug 2008 – May 2013
- English – Creative Writing
TRAINING
- Signal Corps Basic Officer Leadership Course, Ft. Gordon, Augusta, GA – United States Army
- Cisco Networking Academy – Private Technical Institute
- Cisco Certified Meraki Networking Associate – Houston
CERTIFICATIONS
- Azure Administrator Associate (AZ-104)
- Azure Endpoint Administrator (MD-102)
- Microsoft AI Fundamentals (AI-900)
- Fortinet Certified Associate in Cybersecurity
- Kaseya Certified Administrator in Datto BCDR
- CompTIA Server+
- CompTIA Network+
