EDUCATION
Community College | Computer Information Systems & Technology | August 2021 – Current
- Network +
- Linux Installation/Configuration
- C# Programming
- Microsoft Access/Database
Private University | General Chemistry | August 2016 – 2019
Community College | STS Core Curriculum | August 2014 – May 2016
EXPERIENCE
Managed Service Provider Security Analyst | October 2022 – Current
- Monitor their organization’s networks for security breaches and investigate when one occurs.
- Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information.
- Check for vulnerabilities in computer and network systems.
Tier 2 Helpdesk Technician | March 2021 – Current
- Configure, troubleshoot, and monitor the functioning of personal computers and server systems.
- Undertake pre-emptive maintenance on telecommunication equipment, escalate issues which are unresolved, and aid other teams in supporting different operating systems.
- Respond to phone calls, messages and e-mails relating to system issues or hardware problems.
- Providing help with network issues and working along with other members of the IT team to install new software, providing assistance in maintaining inventory of peripheral devices of all systems.
Financial Services Bilingual Customer Service Rep | August 2020 – February 2021
- Provided customer service and assisted customers with account inquiries, orders, payments, and other transactions via phone or email in both English & Spanish.
- Assisted customers with placing orders over the phone or through email; processed payments using credit card transactions.
- Maintained a cheerful outlook while dealing with difficult customers who were frustrated by technical difficulties.
- Maintained knowledge of company policies and procedures regarding product offerings, pricing, etc., as well as competitor activity.
Hotel Hotel Front Desk Agent | August 2019 – August 2020
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy.
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
- Solid experience in accounting functions, such as account Payable/Receivable and auditing.
Retailer Apple Computing Specialist | August 2016 – May 2017
- Promote and sell Apple products in dedicated stores.
- Ensuring a great customer experience, determining customer needs, maintaining personal interaction with clients, recommending products, answering inquiries, and reporting to managers.
CERTIFICATIONS
- Apple Certified Associate – Mac Integration Basics 10.12
SKILLS & ABILITIES
- Fluent in Spanish, speaking and writing.
- English
SKILLS & ABILITIES
- Windows XP. Vista, 7, 8, 10, 11
- Mac OS
- Microsoft Office Suite
- Active Directory
- Hardware
- Customer Service Expert
- Troubleshooting
- Exceptional Telephone Etiquette
- Zoho Desk
- Freshdesk
- Antivirus and Anti Mal-Ware applications
- Adobe Creative Apps (Photoshop/Premiere Pro)
