PROFESSIONAL SUMMARY
Systems Engineer with 4+ years of MSP experience supporting multi-client cloud and on-prem environments. Strong background in Windows Server infrastructure, Active Directory, Azure/Entra ID, virtualization, patch management, and security operations. Experienced senior escalation point for Tier 1 and Tier 2 technicians, resolving complex infrastructure and cloud issues. Hands-on engineer with deep troubleshooting skills and a security-first mindset.
CERTIFICATIONS
- CompTIA Security+
- CompTIA CySA+
CORE COMPETENCIES
- Infrastructure & Systems Engineering: Windows Server, Active Directory, Group Policy, DNS, DHCP, Azure AD / Entra ID, Intune, Microsoft 365, Domain Controllers
- Cloud & Virtualization: Azure Virtual Machines, VMware, Citrix VMs, Hybrid Environments, Identity Sync
- Security & Operations: SIEM Monitoring, Incident Response, Vulnerability Management, Patch Management, Endpoint Security, Firewall Administration
- Automation & Tools: PowerShell, RMM Platforms, GPO Deployment, Zoho Desk, Microsoft 365 Admin
PROFESSIONAL EXPERIENCE
Managed Service Provider Security Analyst / Systems Engineer | October 2022 – Present
- Serve as escalation point for Tier 1 & Tier 2 technicians on complex server, cloud, and identity issues.
- Troubleshoot and resolve advanced Active Directory, DNS, Group Policy, and Azure AD problems across multi-tenant environments.
- Manage patching strategy for servers, network devices, and endpoints using RMM and GPO deployments.
- Perform vulnerability assessments and coordinate remediation across client infrastructures.
- Lead incident response efforts including investigation, containment, and remediation.
- Configure and maintain firewalls, endpoint security platforms, and security baselines.
- Support standardized MSP environments with documentation and best practice configurations.
Managed Service Provider Tier 1 & Tier 2 Helpdesk Technician | March 2021 – October 2022
- Supported 20+ client environments including healthcare, legal, and SMB organizations.
- Administered user provisioning, permissions, MFA, and identity lifecycle management in AD and Microsoft 365.
- Deployed and maintained Windows Servers and virtual machines in VMware and Azure environments.
- Assisted with migrations, software deployments, and infrastructure upgrades.
- Maintained SLA compliance while handling high-volume ticket queues.
EDUCATION
Private Technical Institute Computer Information Systems & Technology | 2021 – Present
