About
Dedicated and detail-oriented business professional with over 6 years of experience leading operations and driving continuous improvements. With a proven track record in elevating productivity and outcomes, I recently specialized in MSP Operations while possessing a diverse background in streamlining business processes and implementing strategic initiatives in other industries. My approach is rooted in efficiency and smart, data-driven decision-making, consistently delivering impactful results in dynamic environments. Now seeking to leverage my expertise in business and service operations to drive further success at the manager/director level.
WORK EXPERIENCE
MSP (2024-2024)
Business Operations
Achievements/Tasks:
- Developed and implemented performance metrics and analytical tools to monitor, evaluate, and optimize operational efficiency, while leading strategic planning efforts to align departmental goals with overall business objectives and drive growth.
- Optimized and improved operational processes, enhancing efficiency, productivity, and overall performance through continuous process improvements and strategic initiatives.
- Created and executed programs and events to enhance employee morale and strengthen company culture.
MSP same above (2022-2024)
Director, Service Operations
Achievements/Tasks:
- Managed and directed Service Operations and Project Management, ensuring seamless coordination and delivery of services while overseeing project timelines, budgets, and team performance.
- Designed and implemented a new ITIL-based helpdesk model, incorporating streamlined workflows and automation to enhance service delivery and efficiency.
- Cultivated and maintained strong partner and client relationships while assessing vendor management and ensuring customer success.
MSP same above (2018-2022)
Logistics and Business Process Manager
Achievements/Tasks:
- Oversaw procurement processes, ensuring timely acquisition of goods/services while maintaining optimal inventory control to reduce costs and mitigate technology risks to provide the most client technology cost savings.
- Managed accounts payables reconciliation, verifying and resolving discrepancies to ensure accurate financial reporting. Conducted thorough reviews of invoices to ensure compliance with company policies and accuracy in financial transactions.
PROFESSIONAL SKILLS
- Quality Management Operations Leadership
- Process Implementation Business Planning
- Project Management Critical Thinking
- Skilled Multi-tasker Performance Metrics
- Written and Oral Communication Procurement
- Application Administration Client Relations
- M365 Fundamentals Cloud Implementations
VOLUNTEER EXPERIENCE
Vice President (2013-2023)
501(c)(3
Tasks/Achievements
- Administered fundraising events, coordinating logistics and stakeholder engagement to maximize participation and revenue. Developed and implemented internal operational business processes to enhance efficiency and streamline workflows. Created targeted marketing efforts to promote initiatives and drive community engagement.
INTERESTS
- My fascination with the universe, paired with a love for reading and gaming, fuels my passion for exploration and discovery. Whether gazing through my Celestron C10-NGT telescope or getting lost in the pages of a captivating book, I’m always on a quest for knowledge and adventure.
