Accomplished IT professional with a proven track record, adept at leading teams to deliver projects efficiently and implementing cutting-edge solutions like AI technologies to optimize workflows. Skilled in Project Management and fostering professional relationships, consistently achieving project milestones with excellence.
Skills
- Cloud and Local backups
- Hyper-V, VMWare, and Citrix
- Cisco, Sonicwall, and more
- Office 365 Admin
- Accounting software’s such as SAGE
- and Quickbooks
- AI Technologies to optimize
- workflows
- Cyber Security and Antivirus
- Managed Firewalls, Switches, and
- Routers
- IP Management including VLANS,
- VOIP, WLAN
Work History
MSP (2023-Present)
Projects Manager/ Engineer
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Leading a team of 6 engineers, managing end-to-end project execution from design to deployment.
- Designing and architecting full-scale network infrastructure, including VPN tunneling, cabling layouts, and security integrations.
- Hands-on implementation of network solutions, VOIP configurations, server room setups, and infrastructure deployments.
- Creates and executes SOWs, roadmaps, and project plans, ensuring seamless client site builds and migrations.
- Works directly with vendors and security teams to implement best practices for network security and infrastructure.
- Balanced strategic planning, technical architecture, and hands-on execution to deliver fully functional IT solutions.
MSP in Houston (2018-2022)
IT Manager/Team Leader
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evacuated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost- effective supply of services and materials.
- Oversaw projects to ensure completion in timely and efficient manner.
Senior Engineer (2018-2020):
- Oversaw company’s entire network and related policies covering use, maintenance and infrastructure.
- Configured, tested and maintained LAN/WAN components and connections.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Led planning and technical design activities for routine operations and special projects.
- Assisted with implementation and support of network monitoring tools.
Small MSP (2011-2018)
Network Engineer
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as Switches, Firewalls, Routers, and other hardware such as Cisco and Sonicwall.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed servers for Windows Hyper-V and VMWare.
- Junior IT Helpdesk
Tier 1 (2011-2012):
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
