EDUCATION
- BS, Computer Information Systems
CERTIFICATIONS
- Microsoft Office 365 Certified: Modern Desktop Administrator Associate
- CompTIA A+
- CompTIA Network +
- Security+ Expected by 2025
EXPERIENCE
MSP (2017-2024)
Cyber Security Awareness Coordinator (2021 – Present)
- Coordination with clients to remediate security breaches, and implementation of mitigation steps to prevent further breaches
- Design and implementation of conditional access policies for accessing company assets for clients including both onsite and remote users around the world
- Live presentation of cyber security training aimed at educating end users on identifying social engineering tactics, malicious URLs, malicious emails, and password policies
- Development, implementation, and enforcement of security policies and procedures for clients and neoRhino IT Solutions
- Use of 3rd party applications for continuing user education against online threats
MSP same above (2017 – Present)
Helpdesk Technician, Onsite Team Lead
- Administration of client 365 Tenant SharePoint sites, Intune, Exchange Admin Center, Security and Compliance Center, and onsite Active Directory
- Management and coordination of client onsite team to provide support and solution delivery
- Development, implementation, and enforcement of policies for both clients and neoRhino
- Documentation of client infrastructure, requirements, and potential obstacles
- Coordination with client vendors for contract specification and deployments
- Troubleshooting tier I and II tickets, including networking, workstations, storage, servers, and escalation for a variety of platforms
SKILLS & INTERESTS
Soft Skills:
- Analytical Thinking, Communication, Customer Relations, Customer Training, Data
- Analytics, Detailed Documentation, Logistics Planning, Problem Solving, Security Risk Analyzation
- Technical Skills: 365 Exchange, 365 Security Center, 365 Identity, 365 SharePoint, Active Directory
- Administration, Aerohive Cloud, Bitdefender Cloud Portal, ConnectWise Automate, ConnectWise
- Manage, Extreme Cloud Administration, FreePBX, Hardware Troubleshooting, KnowBe4, Office 365
- Suite, Software Troubleshooting, Wi-Fi Heat Mapping, Windows Operating System, Wireless Access
- Point Administration, Workstation Deployment
Interests:
- Automation, Azure, Communication effectiveness, CCNA, Cloud, Cyber Security, Database Administration, Data Analytics, PowerShell, Programming (Familiarity with C, Java, Python), SOC, Team Coordination and Efficiency
