Objective
To leverage my extensive customer service experience and technical expertise in network infrastructure and technology to overcome challenges, enhance knowledge, and achieve success. Seeking opportunities to develop my skills further and contribute to the growth of a dynamic organization.
Qualifications
- Cloud Platforms: AWS, Microsoft Azure, Google Cloud
- Network Security: SonicWALL, Cisco ASA, EDR, IDS/IPS, Threat hunting, Wireshark, Kali Linux, Metasploit, Nessus
- Server Management: Microsoft Server AD, Microsoft Exchange Server, VMware ESXI, Hyper V
- Cloud & On-Premise Infrastructure: Office 365, Google Enterprise Workspace, Datto RMM, PSA, Windows Server, Active Directory, Microsoft Azure AD
- Networking: Network Infrastructure, Routing Protocols, SD WAN, Configuring Firewalls and Network Switches, Cisco Switches and Routers, SonicWALL firewalls and Advanced understanding of IP addressing and subnetting, TCP/IP, UDP, DHCP, VoIP and DNS
- VPNs: Setting up VPN Tunnels with IPSEC, SSL, and Software-based VPN Clients, Site to Site VPN
- Email Migration: Proficient in migrating emails to cloud-based platforms
Skills:
- Proficient in English and Spanish.
- Over 6 years of experience in IT support and network infrastructure.
- Adept at managing both on-premise servers and cloud infrastructure.
- Proven track record in customer service, technical problem-solving
- Ability to communicate technical information to non-technical stakeholders and detail oriented.
- Ability to analyze complex systems and identify potential vulnerabilities
Licenses & Certifications
- G Suite Administrator Fundamentals
- AWS Fundamentals: Going Cloud-Native
- Google IT Support Specialization
- Active Directory & Group Policy
Work Experience
MSP (2018-Present)
IT Systems Specialist II
- Description of Duties:
- Managed Windows Server Administration, Active Directory/Domain, and VMware Infrastructure.
- Conducted EXSI server installations and Office 365 implementation.
- Led Email Exchange Migrations and Data Recovery projects.
- Configured Cisco Routers, SonicWALL, Firewalls, and utilized Linux and AWS.
- Ensured network security and maintained robust network infrastructure.
Micro Center (2013-2018)
Customer Service Rep
- Description of Duties: Assist customers with their purchases; help diagnose computer related
- Problems in the service dept. Also Offer Service Plans to customers with their recent purchases.
Bank of America (2016-2012)
Senior Merchant Teller, Sales and Service Specialist
- Description of Duties: Teller, Customer Service, Cash Handling, Sales/Referrals, Offsite Sales
- Events, Servicing Customers Financial Needs and Services. Adhering to bank regulations and policies. Deepening customer relationships with excellent customer service and with referrals.
