NOC And Field Infrastructure Engineer

Professional Experience

MSP like environment (2024-Present)
Technology Service Professionals/ Field Engineer

Configured and deployed 50+ Pure Storage Flash Array systems across enterprise SAN environments.
Performed NDU upgrades, firmware updates, health checks, and storage expansions.
Trained clients on Pure GUI features, VMware integration, and provisioning best practices.
Provided remote/on-site troubleshooting to optimize performance and ensure up time.
Installed and integrated Omnicell medication management systems into hospital IT infrastructures.
Trained healthcare staff on proper operation, basic maintenance, and system support.
Delivered prompt on-site support, reducing critical system downtime in medical environments.
Managed and monitored storage-connected Windows and Linux servers, ensuring proper multipathing, performance tuning, and system stability.
Implemented monitoring solutions (Pure1, vCenter, and OS-level tools) to proactively identify and resolve server/storage issues.
Coordinated with system administrators to integrate storage arrays into Windows, Linux, and VMware server

MSP (2020-2024)
NOC Technician

Monitored systems via Zabbix, Grafana, Logic Monitor, and Zerto to ensure network stability.
Deployed Fortinet, Cisco, and UniFi devices across client environments.
Conducted rack-and-stack setup, OS installs, and server configuration.
Administered and troubleshoot servers running Linux and Windows
Managed access control (CCTV, badging, biometrics) and VPN access.
Handled VM maintenance using vSphere and backup jobs using Veeam.

Education

Certifications

Skills:

Systems & Tools: Windows Server, Active Directory, Linux, RDM, Office 365,
Monitoring & Networking: Zabbix, Grafana, Logic Monitor, N-Central, Fortinet, Cisco Meraki, Ubiquiti
Virtualization & Storage: VMware ESXi, vSphere, Veeam, Proxmox, Pure Storage Flash Array, AWS
Scripting/Languages: PowerShell, MYSQL
Ticketing & CRM: ConnectWise, Salesforce