Hands-on visionary with advanced technical expertise committed to maintaining a strong track record of performance excellence. Successfully meets the challenge of remaining current with new technology & innovation. Effective analyst, problem solver, and communicator, able to forge solid relationships with upper- level executive leaders and build consensus across multiple organizational levels.
Core Skill Areas
- Strategic Planning & Execution
- Budget Development
- IT Policy Development
- Disaster Recovery & Business
- Continuity
- Hardware & Software
- Network Design & Administration
- PC, Apple & Android Mobile Device
- Integration & Management
- Printer Repair Services
MSP (2016-Present)
Information Technology Engineer
- Responsible for the delivery of Managed Information Technology Services, Wireless LAN and LAN/WAN Planning, Design, Implementation & Optimization Services.
- Provide businesses with operational, and technical support for servers, firewalls, software implementation, mobile solutions & wireless network deployments.
- Led migration of 3 enterprise applications to Azure cloud, resulting in 65% reduction in infrastructure costs and 50% improvement in application performance.
- Designed and implemented Azure-based disaster recovery solution, reducing Recovery Time Objective (RTO) from 6 hours to 2 hours and improving business continuity for 2 critical systems
- Maintain the operational availability of computer-related equipment and IT resources, including
- PCs, printers, video conference equipment, projectors, servers, data/telecommunications equipment, network infrastructure and audio-visual systems.
- Develop and implement planning & disaster recovery procedures. Maintain daily backups on LAN and restore data when required.
- Responsible for configuration, deployment, and handoff services, including test/cutover.
- Maintain asset management activity and status of firm owned hardware, software, and forecast inventory needs.
IT Company (2007-2009)
Field Service Engineer
- Supervised two engineers. Set up file servers, mail servers, workstations, laptops, software applications, and printers. Configured routers, switches, & wireless access points. Designed and integrated corporate email systems and deployed smartphones for users to retrieve company email. Provided technical support on Microsoft Office, accounting, time management and video & audio applications.
- Installed CCTV & IP based security camera systems.
Software Company (2005-2007)
Senior Field Engineer, VP of Operations
- Ensure excellent company services and outstanding customer satisfaction. Manage backups for multiple terabyte size backup systems. Provided technical support for clients on-site, through remote connectivity. Delivered strong technical support on Windows OS, Windows Server, Apple, Microsoft Office and various accounting applications. Repaired LaserJet, inkjet printers and copiers
Tax Software (2003-2005)
Technical Support
- Trained clients and staff in the use of company tax software products. Provided support for end users via telephone for products on multiple OS platforms. Authored and developed tax products help documentation. Lead beta tester for company tax software products. Assisted developers analyzing and implementing security management features. Consulted with the Internal Revenue Service on official tax rules to be transposed into coding for company tax software applications.
SKILLSET
- Software: Windows 10 & 11, Windows Server 2003 & 2012, Azure, Active Directory, Mac OSX, iOS, Watch OS, iPad OS, Android, & Exchange Server. Microsoft Office, Hyper-V, NetSuite ERP, Symantec Backup Exec, Acronis True Image, Cisco Meraki, Parallels, Time Machine, VMware Fusion, Quicken, QuickBooks, Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe After Effects, Final Cut Pro, and Pro Tools.
- Hardware: IBM, Dell, HP & Custom-Built servers & workstations. iMac, MacBook Pro, Air, Mac Pro, Mac Mini, iPhone, iPad, Watch, & Apple TV. HP, Lexmark, Epson, Canon, & Konica/Minolta printers and copiers. SonicWALL, HP, Cisco, D-Link, Netgear, Axis, Bosch, Canon, Panasonic, Sony DSLR Cinema Line, HD, 4K & 6Kand traditional 35mm film cameras. SmallHD, SmallRig, Anton Bauer, Tilta, Tiffen, Manfrotto, Shure, Sennheiser, DJI cameras and drones, BlackMagic and RED.
- General Skills: Proficient in residential & corporate maintenance. Familiar with HVAC, Welding, Plumbing, hand and power tool sets. Proficient in using tractors to load and unload gravel and equipment. Proficient with zero turn mowers, landscaping, sprinkler repair, drywall repair, wood, PVC Schedule 40 & Schedule 80.
- Problem-solving: Quickly and effectively diagnosing and resolving issues.
- Communication: Clearly explaining technical problems to colleagues, supervisors, and vendors, and writing detailed reports.
- Adaptability: Adjusting to new technologies and different types of maintenance tasks.
- Self-motivation: Working independently and managing time effectively.
EDUCATION
- (BA) Computer Science & Information Technology
- (AS) Business Administration
