SKILLS & CERTIFICATIONS:
- Data Analysis, Microsoft Excel/VBA, Salesforce, Power BI, DAX, MS Project, ConnectWise, Office, SharePoint, Egnyte, MS Forms, PowerAutomate, CCW, Moovila
- PMP December 2022
- CSM – August 2022
- CAPM – March 2022
WORK EXPERIENCE
MSP (2022-Present)
Project Manager
Project Coordinator/Analyst 2021- 2022
- Lead coordination of full lifecycle IT projects, managing a portfolio of 98 projects ranging from 5 to 300 hours, using waterfall, agile, and hybrid methodologies.
- Achieved consistent reduction in over-budget projects, from 61% to 13%, through efficient project planning and monitoring.
- Coordinated project timelines, procurement, and stakeholder communications using ConnectWise, MS Project, and SharePoint.
- Developed and maintained a Power BI dashboard for tracking project revenue, forecasting, GANTT charts, and analyst utilization/KPIs.
- Leveraged PowerAutomate to automate processes and maintain project documentation efficiently.
MSP same above (2020-2021)
Data Analyst
- Assisted with the design, performance, availability, and success, including ETL, data warehouse, and Web-based data maintenance applications using power query and SQL.
- Developed and maintained standardized reports, dashboards and portals utilizing Power BI, created client-facing
- Office 365 Security dashboard.
Enterprise Company (2019-2021)
Small Business Sales Account Manager
- Manage 150+ end-customer accounts for the Cisco small business non-named space in Orange County and San Diego, CA..
- Report to Cisco’s Virtual Sales Account Manager and Territory Account Manager for the region.
- Consistently contributed to generating 8-10 million revenue per quarter, 1% growth FY20 during Covid-19.
- Served as the primary decision-maker for Cisco Partner deal registration and discounting, approving incentives and promotions submitted on behalf of the end-customer and dealing with RFPs and RFQs.
- Highly skilled sales liaison with both Cisco partners and customers to maximize sales.
- Consistently recognized as a top performer through efficient deal follow ups, accurate weekly forecasting and pipeline management in Salesforce.
- Hosted Channel-driven and Customer-focused Webinars on current and upcoming Cisco products based on data and heatmaps pulled from SFDC.
- Used VBA to automate the sales reporting process from Salesforce to increase efficiency and verify that revenue & forecasting data is accurate.
EDUCATION:
- Data Science and Analytics Certification
- Bachelor of Arts in Economics, Minor East Asian Studies
