QUALIFICATIONS PROFILE
- Solutions-focused, technically-inclined, and analytical IT professional, with extensive experience in network infrastructure design, integration, implementation, and issue resolution to guarantee its reliability and optimal performance.
- Expert in configuring and troubleshooting of network access control (NAC), virtual private networks (VPNs), virtual local area networks (VLANs), local area networks (LANs), wide area networks (WANs), intrusion detection systems /intrusion prevention system (IDS/IPS), and access control lists (ACLs). Skilled at collaborating with diverse technical teams to develop solutions in alignment with established security policies and procedures. Equipped with comprehensive knowledge of current trends, advancements, networking protocols, and network data technologies essential for formulating strategies and innovating initiatives to maintain the company’s competitive edge. Articulate communicator, with intermediate knowledge in Spanish.
AREAS OF EXPERTISE
- Device Deployment and Setup Performance Monitoring and Optimization Technology Issue Troubleshooting
- Firewall, Switch, and Router Configuration Network Process Validation System Installation and Upgrade
- Network Security Protocol Implementation Technical Documentation
RELEVANT EXPERIENCE
MSP (2020-Present)
Network Engineer
- Assume full accountability in designing and deploying large data communications and telecommunications networks.
- Keep accurate records of designed networks, including network diagrams, textual descriptions, and equipment configurations, ensuring up-to-date documentation throughout the installation and implementation processes.
- Offer consultation and technical guidance to management on networking solutions, product strategies, and roadmaps, while presenting reports on network availability, performance, and project progress.
- Strategically plan and coordinate the design and construction of local area networks (LANs) and metro area networks
- (MANs), including determining cable layouts and selecting the placement of firewalls, routers, and switches.
- Conduct thorough analyses to identify improvements and necessary hardware and software to support the network, while evaluating current data traffic, estimating the impact of growth on the network, and devising models to predict future network needs.
- Produce reports on network monitoring and performance to analyze LAN/WAN usage.
- Expertly handle the configuration, implementation, monitoring, troubleshooting, and maintenance of firewalls, routers, switches, access points, network access control (NAC), network management systems (NMS), intrusion detection systems/intrusion prevention systems (IDS/IPS), virtual private networks (VPNs), by using diagnostic programs and utilities to guarantee 99.9% network uptime.
- Collaborate with IT support teams, various client departments, external agencies, and third-party vendors to identify network and infrastructure security needs for new system integrations; research and gather data; and resolve outages, service issues, and other technical problems toward maintaining an optimal network performance.
- Encourage and facilitate the adoption of technologies to boost productivity and elevate customer satisfaction levels.
- Observe strict compliance with all policies and regulations regarding confidentiality, the use of state property, training mandates, and both technical and physical security measures.
- Managed a title company’s network comprising more than 125 nodes, including a 3-node Hyper-V cluster hosting over 20 virtual machines, along with an RDSH server farm incorporating FSLogix technology.
- Aided 100 end-users across 14 separate locations, utilizing a hub and spoke VPN tunnel setup for onsite connectivity and a mobile access gateway for remote users.
- Supported multiple clients in a break-fix environment, and facilitated the onboarding process for new client networks.
- Contributed to the planning, creation, setup, execution, and relocation of a significant bio-tech client from one building to another, such as configuring over 200 nodes, including servers, switches, L3 switches, access points, fiber runs, VoIP systems, and firewalls.
- Oversaw cloud-based backups for diverse clients and IP-based camera monitoring systems.
Restaurant (2017-2020)
General IT Manager
- Worked on upgrading the existing Wintel wireless technology to new Ubiquiti wireless access points (APs) using the Unifi controller; along with the transition of Windows 7/8.1 Pro desktops to Windows 10 Pro operating system (OS).
- Performed diagnosis and troubleshooting of connectivity issues on the LAN for point-of-sale (POS) systems.
Restaurant (2014-2016)
General IT Manager
- Conducted installation and upgrade of hardware to support the implementation of 70 Ziosk tabletop units.
- Effectively resolved wireless connectivity issues by relocating the access point, preventing the reoccurrence of the issue
- Introduced a new tabletop system to enhance guest convenience.
Restaurant (2011-2014)
Managing Partner
- Implemented infrastructure installation and upgrades to enable the utilization of Handheld POS devices for order and payment processing.
- Contributed to the transition from dial-up backup credit card processing to cellular backup for credit card transactions.
EDUCATION
- Bachelor of Science in Computer Networks and Cybersecurity
- Bachelor of Science in Business Administration
- Bachelor of Business Administration in Business Administration and Management
PROFESSIONAL DEVELOPMENT
- Cisco Certified Network Associate Routing and Switching (CCNA) Cisco
- SonicWALL Network Security Administrator (SNSA) SonicWALL/Pearson Vue
TECHNICAL SKILLS
- SonicWALL
- Netgear
- Unifi
- EnGenius
- Meraki
- Dell
- Lenovo
