About
I have a passion for technology and fast-paced solution building. My experiences in tech range from retail-based environments requiring efficient communication of simple and complex issues to hundreds of people per day all the way to setting up and troubleshooting foundational software/hardware issues along with assuring network support available 24 hours a day to support in-office employees and remote employees. I am a great team player that can multitask as well as take the lead when needed.
Work Experience
MSP in Maryland (2023-Present)
Network Support Engineer
- Tier II network and server support for Windows and Mac environment using MDM for software installations and remote management software ScreenConnect/RMM
- Supporting network security and device integrity via firewall management, Azure AD/Entra and Cybersecurity detection software
- Providing users with troubleshooting for software/hardware and completing onboarding/offboarding protocols following strict security permissions/requirements
Apple Genius (2018-2022)
Genius
- Training new technicians to repair and troubleshoot Mac desktops and mobile devices to provide solutions
- Explaining steps of setting up MDM and other systems to be used in a work environment that is Mac based
- Supporting the genius team with tasks such as repairing devices, repair scheduling, and customer communication
USDA (2016-2016)
Financial Systems Specialist
- Assess and manage inventory such as hardware desktops and mobile devices, peripherals, software, etc.
- Provide Excel spreadsheet of inventory list and current users
- Complete hardware setups including software, or peripheral equipment, MDM profiles following design or installation specifications.
IT Company (2012-2014)
IT Specialist
- User support and troubleshooting regarding computer hardware/software, WAN and LAN
- Microsoft certifications completions
- Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications for large business offices as well as retail locations including Roti retail locations.
- Work in a team on IT projects such as new user deployment, account management, LAN, network security, and SharePoint migration.
- Over-the-phone support through remote desktop softwares such as Bomgar, and VPN services.
Education
- BA in Information/Electronics Technology
Skills
- Adobe suite
- Network Support
- Software
- Technician training
- Help Desk
- Excel
- Mobile Devices
- Computer networking
- Remote Access Software
- DHCP
- Microsoft Excel
- Computer Hardware
- Process improvement
- WAN
- Powerpoint
- Ethernet
- TCP/IP
- User account provisioning
- Microsoft Office
- Microsoft Exchange
- Network Monitoring
- Inventory tracking
- Efficient user service/support
- Account administration
- Software Troubleshooting
- Self Sufficient
- Network Firewalls
- Microsoft Office
- System Administration
- Windows & ios troubleshooting
SKILLS
- Hardware deployment
- Microsoft Word
- Interpersonal skills
- LAN
- Technical Support
- Microsoft Windows Server
- Active Directory
- Hardware troubleshooting/repair
- VPN
- Network Security
- Authentication
- Azure
- ConnectWise
- Apple MDM
- Apple Remote Desktop
- Certifications and Licenses
- CompTIA Security+
- CCNA
- Apple Certified Mac Technician
