GOAL:
- To use knowledge obtained from education and work experience to create an efficient, secure, and effective work environment for clients. And to continue to learn about the future of cloud technology, AI, and security.
WORK HISTORY:
MSP (2015-Present)
Senior Support Specialist
- Providing I.T. Managed Services support for small to medium-sized businesses.
- Handles support both remotely over the phone or traveling on-site.
- Providing administrative support on Microsoft 365/Entra/Azure/Google Workplace/Adobe Creative Cloud.
- Works in a fast-paced environment providing efficient and timely I.T. support.
- Documents all information pertaining to specific software/hardware configurations for our clients.
- Handles and manages backups of servers using Datto.
- Handles hardware recommendation and provides quotes from vendors to clients
Mechanical Contracting Company (2010-2015)
I.T. Help Desk Assistant
- Providing internal I.T. support to clients either on site, by email, or over the phone.
- Managing I.T. equipment including desktops, laptops, tablets, printers, scanners and printing supplies in a database.
- Performed a company-wide computer maintenance and refresh project for over 300 computers
EXPERIENCE:
- I.T. Managed Services
- Consulted with several different clients providing I.T. support both on-site, over the phone, and remotely.
- Able to simplify and properly communicate with clients including users who are not familiar with workstations, software, or other equipment.
- Provides an assessment to the clients to determine requirements and needs based on their environments.
- Documents information on ITGlue pertaining to specific software configurations and setups depending on the client.
- Experience with providing phone support to clients all over the world.
- Experience with Windows 10/11, iOS/Android, and MacOS based machines.
- Experience with Windows Server 2016, 2019, and 2022.
- Experience with on-premises Active Directory and Azure Entra ID.
- Experience with Microsoft Office 365 Applications such as Word, Excel, PowerBI, Outlook, and Microsoft Teams.
- Experience with the following firewalls: SonicWALL and Meraki
- Experience with the following hardware brands: HP, Dell, Lenovo, Apple, Intel, Canon, Brother, Zebra, and Microsoft.
- Experience with the following RMM software: Solarwinds N-Able, ConnectWise Automate, and DattoRMM.
- Experience with administrative support for Microsoft 365, Entra, and Azure Desktop, Google Workplace, Citrix, Centrestack, and Adobe Creative Cloud.
- Experience with the following ERP software: SysPro and Visual.
- Experience with the following antivirus/security software: ESET, Webroot, Carbon Black, Crowdstrike, and Duo.
- Experience with working with network/server racks and switches.
- Experience with the following remote support software: GoToAssist, Microsoft QuickAssist, and Zoom
- Experience with Canon/Konica Minolta administrative printing support.
- Experience with HID ID Card management software.
- Experience with the following shipping software: UPS WorldShip, FedEx ShipManager, and Bartender.
- Experience with quoting and recommending hardware to my clients.
EDUCATION:
- Bachelor of Science – Computer Science, Information Technology
