PROFESSIONAL EXPERIENCE
MSP (2023-Present)
Solutions Engineer
- Consult stakeholders & executives in financial and legal sectors, translating complex technical issues into clear & actionable business terms – achieved 100% client satisfaction while mitigating cyber risks.
- Authored SOC 2-aligned IT policies & procedures to drive compliance and spearheaded incident response and remediation efforts using MS365 Admin and various third-party security tools.
- Pioneered implementation of Microsoft Defender for Endpoint, Conditional Access, and Intune security policies across 500+ endpoints, resulting in a 90% reduction in critical vulnerabilities after heavily automated remediation of detected vulnerabilities.
- Pioneered implementation of Avanan for email security, mitigating 700+ phishing attempts daily and reducing successful email phishing campaigns by 95%.
- Engineered secure enterprise LAN/WAN networks (WatchGuard, Netgate, Ubiquiti) to improve network perimeter defense and governance.
- Developed internal GPT-based Flask/Python app to autonomously generate troubleshooting recommendations for 50 support tickets daily, improving mean ticket resolution times by 30%.
- Managed three junior associates, enhancing service capability and resulting in greater client satisfaction.
Capital One (2020 – 2022)
Production Support Specialist (Contract)
- Led 3-5 incident management bridges per week for critical financial systems, reducing downtime for tens of thousands of users.
- Authored root cause analyses (RCA) and collaborated with engineering teams to implement application monitoring systems, reducing time-to-response by 40%.
- Integrated AWS CloudWatch and synthetic monitoring for applications to proactively identify application performance degradation, preventing 6-8 incidents with downtime per quarter.
- Developed & maintained Splunk dashboards to monitor critical financial systems, halving the time to identifying failure points and performance issues.
Financial Company (2019 -2020)
Production Analyst
- Maintained and configured 20+ application servers via VMware Horizon, including Windows Server
- 2012 R2 and Linux (CentOS), ensuring high availability and performance for production systems.
- Built autonomous monitoring workflows and automated 3 manual processes with Docker and Bash, saving 4+ hours weekly.
- Containerized 3 internal applications using Docker, enabling cloud readiness for AWS migrations.
- Engineered secure ETL pipelines using PowerShell, Bash, and Python to load PII-sensitive government data into production databases, ensuring compliance with internal and federal regulations.
- Authored and maintained process documentation, enabling operational transparency for the team.
TECHNICAL SKILLS
- Security & Compliance: NIST CSF, CIS Controls, ISO 27002, SOC 2, HIPAA, MFA (Duo, YubiKeys), SPF/DKIM/DMARC, EDR (Blackpoint Cyber, Defender for Endpoint), SilverSky MDR, Compliance automation, SSO, DLP
- Cloud & Infrastructure: Azure, AWS (IAM, EC2, ECS, RDS, Route53, CloudFormation, CloudWatch, WAF), VMware, Hyper-V, API
- Networking: TCP/IP, SSL/TLS, DNS, DHCP, Synology NAS, WatchGuard, Ubiquiti, 802.1X, IDS/IPS Automation & Monitoring: PowerShell, Python, Bash, Intune, Group Policy, Atera RMM, Task Scheduler, Splunk, Rundeck, Datadog, New Relic
- Backup & Disaster Recovery: Veeam Backup & Replication, Wasabi S3, Afi.ai
- Collaboration & ITSM: Confluence, GitHub, ServiceNow, Freshdesk
CERTIFICATIONS
- Certified Information Systems Security Professional (CISSP)
- AWS Certified Solutions Architect – Associate
- AWS Certified SysOps Administrator – Associate
- ETA International Certified Customer Service Specialist
EDUCATION
- BS, Information Technology & Systems
- Leadership Roles:
- Board Member – Secretary, The Real Estate Club at UTD
- Student Leader, Epic Movement at UTD
- Relevant Coursework: AI/Machine Learning with Python, Oracle SQL DB Design
