Projects-Focused Senior Systems Engineer

Professional Summary:

• System and network admin with 18 years experienced in desktop and servers support and network configuration.
• Vast knowledge of client and server applications, as well as installation and configuration of desktop and servers.
• Excellent knowledge TCP/IP, LAN, VLAN, WAN Technologies, Virtualization, HyperV, storage technologies (NAS), office software and technologies

Work Experience:

MSP (2016-Present)
Network & System Administrator Projects

• Maintaining and migrating servers and networks.
• Set up workstations with PCs, Phones, and laptops.
• Documented all servers and network problems and other unusual events detail.
• Keep up to date with new development computers, servers, and network vulnerabilities.
• Troubleshoot and maintain all networking devices and instructure including routers, and firewalls.
• Designed and implemented networks collaboration with project engineers.
• Completed remote repairs involving software solution and hardware repairs.
• Built server systems and installed racks (Migrating to Microsoft Azure).
• Supporting more than 30 Clients with different fields “Flexsteel Pipe, Sacred Oak
• Medical Center, Kingfuels, PatriotDS, and more”.
• Monitored system logs for all company Servers to maximize uptime.

Industrial Services (2015-2015)
IT support

• Maintained, troubleshot, and resolved hardware and software issues.
• Built networks (LAN & WAN) between computers for businesses.
• Connected remotely to research and resolve software issues.
• Replacing out the computers that were out of service.
• Connected remotely to resolve problems.

Stone Company (2014-2014)
Network & System Administrator

• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure Work.
• Provided base level IT support to nontechnical personnel within business.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with variety of diagnostic tools.
• Provided on-call support for critical issues.
• Installation implementation and assembling the PC hardware.

Digital Technology Solution Company (2002-2011)
Technical Support

• Applied acquired knowledge and skills in testing, implementing, and administering Microsoft operating systems.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to nontechnical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Defined and documented technical best practices.

Training:

• CompTIA A+ Certified Computer Technician (A+)
• CompTIA N+ Certified Computer Technician (N+)
• IT Essentials: PC Hardware and Software, Version 4.0
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active
• Directory, Configuration
• Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Infrastructure, Configuration
• Microsoft Certified Core Solutions of Microsoft Exchange Server 2013

Skills

LANGUAGES SKILLS:

• English, (very good command of read, written, and spoken)
• Arabic, (mother tongue)

COMPUTER SKILLS:

• Good knowledge of hardware information such as CPU, Memory, Disk, Network, Bios, and Raid.
• Have an excellent experience as a Windows System Administrator.
• Excellent in MS Word, Excel, PowerPoint, Access, Outlook.
• Install complex software and hardware.

Academic Background:

• Technical industrial institute Diploma in Communication

Certificates and Achievements:

• MCSE, MCSA, MCP, MCITP.
• Microsoft Azure Fundamentals.
• Microsoft Security, Compliance, and Identity Fundamentals.
• IT Essentials: PC Hardware and Software, Version 4.0.

Technical Qualifications:

• 18 years total experience with Information Systems, Network Security, Information and Personnel Management.
• Skilled in Virtualization Technology based on VMware, HyperV, and Citrix.
• Skilled in configure Windows server 2008 2022 for AD, DC, DNS, DHCP, GP, replication, and forest.
• Skilled in Microsoft Exchange server 2010 2016 and backup systems.
• Skilled with phone systems Freepbx, elastix and different enduser phone platforms.
• Extensive knowledge of 247 implementation and management of information technology support operations to include help desk, Callin support and work priority management, and the use of Remedy.
• Extensive supervisor and management position experience.