PROFESSIONAL SUMMARY
Experienced IT Specialist with a proven track record in IT support, consulting, and team leadership. Recently earned a Bachelor of Science in Cybersecurity, enhancing my ability to strategically manage IT operations and align technology initiatives with organizational objectives. Skilled in building and maintaining strong client relationships, optimizing IT infrastructure, and guiding teams to deliver effective solutions.
WORK HISTORY
MSP (2021-Present)
Technical Consultant
- Led IT strategy development and execution for 10+ SMB clients, optimizing server infrastructure, network security, and cloud computing solutions.
- Managed projects to ensure compliance with customer requirements and timelines, provided regular status updates, and audited invoices for discrepancies.
- Provided high-level IT consulting, leading to $70K+ in monthly recurring revenue through infrastructure modernization and security enhancements.
- Supervised and mentored two Technical Engineers, conducted monthly performance reviews, and served as an escalation point for complex issues, leading to a reduction in ticket resolution times and enhancing overall team productivity.
- Cultivated and maintained long-term, trust-based relationships with 10+ key clients, and facilitating consistent business growth through proactive communication and tailored IT solutions.
Onsite Technical Engineer (same MSP) (2020-2021)
- Managed and optimized network infrastructure across five sites, improving server performance and enhancing security protocols, including the management of on-premise Exchange Servers, SQL Server, Print Server, Application Servers, Firewalls, SSL Certificates, and Active Directory permissions.
- Established point-to-point connections using Ubiquiti NanoBeam and implemented SentinelOne on servers.
- Set up and maintained temporary networks in construction trailers, ensuring 99.9% network uptime and continuous security, which enabled uninterrupted operations and on-time project completion across multiple sites.
Onsite Technical Engineer (same MSP) (2018-2020)
- Implemented JumpCloud and PrinterLogic solutions, streamlining IT management processes and reducing device configuration time, which improved overall system efficiency.
- Managed G Suite accounts, Zoom A/V rooms, AWS workstation creation, and iPad configurations using Apple Configurator.
- Developed and implemented Windows Deployment Services (WDS) with customized images, reducing workstation deployment time by 40% and minimizing post-deployment errors, leading to a more efficient IT environment.
Telecommunications (2018-2018)
Resident Video Conferencing Engineer
- Provided comprehensive multimedia support for 100+ high-profile conferences, including video, audio, and web streaming, ensuring flawless execution and enhancing the overall attendee experience.
- Tested and set up audio visual and videoconference equipment.
- Performed real-time troubleshooting via phone and video, resolving 95% of technical issues on the first attempt, thereby minimizing disruptions and ensuring seamless event delivery.
Software Company (2017-2017)
Deskside Support Engineer II
- Configured and deployed 150+ MacBook Pros and re-imaged 200+ PCs.
- Efficiently managed asset assignment and user credentials for 300+ employees through Active Directory.
Aviation (2016-2017)
Tier II Support Technician
- Identified, diagnosed, and resolved Tier One and Two technical issues in a Service Desk environment.
- Effectively managed Active Directory for password resets and security group assignments for 500+ users.
- Leveraged SCCM and Kaseya for remote troubleshooting and device management.
Home Health (2016-2016)
Desktop Support
- Successfully installed and tested Epic software on over 100 iPhones, iPads, Desktops, Laptops, and Surface tablets, ensuring seamless integration and reducing software-related issues.
- Utilized AirWatch to efficiently deploy applications across 200+ devices.
- Accurately inventoried and allocated 500+ pieces of equipment using ServicePRO, streamlining asset management and reducing equipment loss.
Health Care (2015-2016)
IT Manager
- Supervised and trained IT staff, ensuring the smooth operation of IT systems and user support for a multi-office healthcare organization.
- Developed and implemented a Disaster Recovery Plan, ensuring business continuity and minimizing downtime across multiple locations.
- Managed Windows Server environments, Office365 Administration, and cloud infrastructure, ensuring a secure and stable IT ecosystem.
- Provided technical support, IT security enforcement, and network administration, maintaining 99.9% uptime across all systems.
United Airlines (2015-2015)
Field Engineer
- Refreshed workstations from Windows XP to Windows 7.
- Trained employees on how to use Windows 7 and Office 2013.
- Provided desktop support in the flight training center and airport.
SKILLS
- Cybersecurity: Network Security, Threat & Vulnerability Management, Information Security Awareness, Penetration Testing, Network Firewalls, Metasploit, DNS, VPN, Configuring Microsoft Defender for Office, Disaster Recovery
- System Administration: Network Administration, System Deployment, SCCM, Microsoft Endpoint Configuration Manager, Active Directory, VMWare ESXi, Operating Systems (Windows, OS X), Mobile Device Management, Printer Support
- Technical Support: Help Desk Support, Troubleshooting, Desktop Deployment, Antivirus, Software Deployment, Technical Consultation, TCP/IP, LAN/WAN, Network Support, Computer Hardware
- Project Management: Project Scheduling, Budget Development, Requirements Management, Project Team Management, Project Communications, IT Project & Program Management, IT Strategic Planning
- Customer Success & Management: Account Management, Customer Retention, Customer Experience Management, Vendor Management, Business Relationship Management, Service Delivery, Customer Service Management
- Business & Technical Leadership: Technical Leadership, IT Management, Team Leadership, Business Ethics, Generational Differences, Career Management, IT Consulting, IT Strategy, IT Service Management, IT Architectures
- Software & Tools: Azure, ConnectWise, BMC Remedy, Google Workspace, Microsoft Office, Polycom Video Conferencing, Kaseya, VMWare, Microsoft Copilot, Generative AI, Bluebeam, Webroot, Datto, Cisco Meraki, SonicWall, UniFi
EDUCATION
- Bachelor of Science in Cybersecurity
