Professional Summary
Dynamic and results-driven sales professional with a strong background in customer service, technology solutions, and client relations. Adept at understanding customer needs, presenting compelling product solutions, and closing deals. Proven ability to communicate effectively, build relationships, and exceed sales targets. Excels in fast-paced, customer-focused environments with a passion for delivering exceptional service and value.
Work Experience
MSP (2018-Present)
Field Technician / L2 Support Engineer
- Developed strong customer relationships through consultative sales and support.
- Successfully sold new servers, switches, firewalls, and other IT solutions, demonstrating sales acumen and technical knowledge.
- Worked closely with clients to assess their needs and recommend optimal solutions.
- Provided ongoing support, ensuring customer satisfaction and repeat business.
Another MSP (2015-Present)
IT Technician
- Delivered exceptional customer service while troubleshooting and maintaining IT solutions for small and medium-sized businesses.
- Effectively communicated technical concepts to non-technical customers, ensuring clarity and confidence in purchases and solutions.
- Maintained meticulous records of customer interactions and solutions provided, improving service efficiency.
Another MSP (2014-2015)
IT Assistant
- Assisted customers with troubleshooting and resolving hardware and software issues.
- Provided hands-on customer support, developing strong interpersonal and problem-solving skills.
- Installed and configured new equipment while educating customers on product features and benefits.
United States Marine Corps (2007-2012)
Task Leader
- Supervised and trained over 150 Marines, honing leadership and communication skills.
- Developed a results-oriented mindset with a strong focus on teamwork and mission success.
- Gained experience in high-pressure decision-making and adaptability.
Education
- Associate of Applied Science in Information Technology – Network Systems Administrator
Skills
- Strong sales and negotiation abilities
- Highly motivated, goal-oriented, and results-driven
- Strong ability to explain complex products and features to customers in a relatable manner.
- Knowledge of financing options and automotive industry trends
- Proven track record of maintaining and growing client relationships.
- Experience in consultative sales and customer-focused solutions.
- Strong problem-solving and troubleshooting skills
- Experience in upselling and cross-selling products
- Military background instills discipline, commitment, and a results-driven work ethic.
- Experience with CRM systems and lead tracking
- Team leadership and training experience
- Ability to explain complex products in an easy-to-understand manner
- Adept at leveraging technology to enhance sales processes and improve customer
- Excellent customer service and relationship-building skills
- Sales
- Customer service
- Technical support
- IT support
