Experience
MSP (2022–Present)
Lead Technical Account Manager / Project Manager
- Develop project plans that identify resource and budgetary needs
- Manage new client onboardings and translate findings into documentation for service team to maintain
- Assess and resolve all high priority project risks as they are encountered
- Provide feedback, advice, project updates and encouragement to team members
MSP (2021–2022)
IT Project Manager
- Worked with CIO to support clients and business operations.
- Monitor and Setup client networks using Network Monitoring tools such as N-Able and ConnectWise RMM
- Managed projects, implementing Microsoft’s entire cloud suite including Office, Azure, Teams, SharePoint, and OneDrive
- Provided remote and on-site support to team members and clients
Financial Services Company (2019–2020)
Project Analyst
- Implemented a new inventory cloud-based application and conducted a complete infrastructure overhaul with Alberta Payment Solutions by hosting meetings with stakeholders and project planning in structured phases for all extraneous components to be accounted for
- Led an Office 365 migration project for the PM office and all remote locations successfully with a new company portal in Microsoft SharePoint by training all end-users on new dashboard capabilities and controls
- Collaborated with Project Management team to prepare appropriate summaries within required time frame
Financial Services Company (2018–2019)
Quality Assurance Analyst
- Monitored Electronic Data Interchange (EDI) workflow issues for a caseload of 10-15 clients and healthcare carriers, to ensure data integrity and that all client specific KPI’s are intact with the business requirement documentation
- Conducted in-depth data analysis to correct errors with healthcare application files to maintain the highest quality HIPAA file processing
- Ensured accurate data for successful transfer by comparing 10,000 lines of data against business requirements documentation.
- Specified requirements with software developers to build new functionality in our team’s benefits enrollment and client tracking systems.
Food & Beverage Company (2016–2018)
Social Media Marketing
- Created daily content for email marketing campaigns over Mailchimp and streamlined marketing efforts on all social media platforms including Facebook, Google, LinkedIn, and Instagram
- Identified Social Media opportunities, developed a marketing ambassador program, and onboarded 5-8 fitness athletes to promote the company brand within the niche market
- Improved marketing strategies and campaigns by analyzing customer data to create comprehensive reports
MSP (2015–2016)
IT Project Coordinator
- Evaluated the integration of multiple projects and programs in ConnectWise, provided and analyzed data, reported to the Project Manager
- Analyzed development of schedule and work breakdown structure for a team of Project Engineers during different phases of a caseload of 5-7 projects at a time
- Diagnosed and resolved hardware, software, and other network system issues on-site with project engineers
Education
Bachelor of Science in Business and Information Systems
Relevant Coursework: Information Systems, Business Data Analytics, E-Commerce Technology
Associate of Science in Mathematics/Biology, Graduated 2020
Relevant Coursework: Probability & Statistics, Financial Accounting, Laboratory Sciences
Interests & Skills
- Technical Skills: M365, Azure Cloud Technology, SQL, HTML, CSS, Mailchimp, RMM tools
- Languages: Conversational Proficiency in Spanish, Fluent in Hindi (Oral), Fluent in Punjabi (Oral)
