Professional Summary
Experienced IT professional and systems administrator with over 10 years of progressive experience supporting, maintaining, and securing enterprise infrastructure. Proven expertise in server and network administration, cloud solutions, IT support, and systems upgrades. Adept at managing complex technical environments, optimizing system performance, and ensuring seamless IT operations. Recognized for excellent client communication and team collaboration.
Core Competencies
- Windows Server & Active Directory Administration
- Network Configuration & Security (Firewalls, Switches, VPNs)
- Systems Monitoring & Automation (ConnectWise, Labtech, Ninja)
- Cloud & On-Premise Infrastructure (Azure, OneDrive, Local NAS)
- Help Desk Management & Ticketing Systems
- Backup & Disaster Recovery
- Patch Management & Software Deployment
- Virtualization (Hyper-V, VMware)
Professional Experience
MSP (2018-2025)
Systems Administrator / Network Consultant
- Administer and support IT infrastructure across multiple client environments, including servers, endpoints, network devices, and storage systems.
- Perform installation, configuration, and maintenance of Windows
- Servers, Active Directory, Group Policies, and file shares.
- Manage firewall configurations and monitor network performance and security.
- Implement and maintain cloud backup and hybrid storage solutions.
- Led the implementation of a streamlined Help Desk process, significantly improving support response times and resolution efficiency.
- Utilize tools such as ConnectWise, Automate, NinjaRMM, and Halo for RMM, ticketing, and system management.
- Provide onsite and remote support to executive-level clients, maintaining high satisfaction and reliability standards.
Another MSP (2014-2018)
Network Engineer / Systems Support
- Deployed and upgraded infrastructure including switches, servers, and end-user workstations.
- Scheduled and conducted routine site visits to audit and maintain
- IT systems.
- Developed efficient processes for project management using Gantt charts and ConnectWise.
- Improved team workflows through dispatching optimization and Help Desk tools integration.
- Provided Tier 2/3 support for complex network and systems issues.
Food Services (2010-2012)
Purchasing Manager / IT Support
- Managed vendor relations, procurement, and inventory for hospitality services.
- Supported POS systems and performed minor IT troubleshooting.
- Coordinated technology and operational logistics for events and daily operations
CERTIFICATIONS
- Microsoft Certified Solutions
- Associate (MCSA) Windows
- Server 2012
- Certified Ethical Hacker
Technical Projects & Extracurriculars
- MAUVSA – Mid Atlantic Union of Vietnamese Studen Associations
- Technical Sound Engineer (2008- Present)
- Engineered professional audio systems for conferences, galas, and live events.
- Managed AV logistics and venue coordination to optimize sound quality and technical delivery.
