Reliable MSP Woman In Tech / Onsite & Helpdesk Support Expert

Career Objective:

To obtain a position in a growing organization that can best utilize my skills and allow for advancement.

WORK HISTORY:

MSP (2019-Present)
Level 2 Support Engineer & Help Desk Technicia

On-Site Support:
Travel to client locations to provide technical assistance.
Diagnose and troubleshoot hardware, software, and network issues on-site.
Install and configure new hardware and software according to client specifications.
Ensure systems are set up correctly and optimized for performance.
Communicate with clients to understand their technical needs and issues.
Provide professional and courteous service, ensuring client satisfaction.
Help-Desk Support:
Respond to user inquiries via phone, email, or ticketing system
Log and track incidents using a ticketing system.
Prioritize and manage multiple open tickets
Troubleshoot and resolve technical problems quickly and efficiently
Escalate complex issues to higher-level support or specialized teams
Assist with password resets, account unlocks, and access issues
Document issues, resolutions, and processes for future reference
Mounting and troubleshooting SAN and NAS Clients ( Quantum, Stornext, SNS Evo, Avid Nexis, Open Drive, Scale Logic, Editshare )
Using and troubleshooting MAM’s

Technical School (2007 – 2008 & 2015-2019)
Help Desk Technician

Support a total of 4,000 administrators, teachers, and students with any technology related problems
Responded to requests for technical assistance in person via phone and remotely or in person for the following technologies: Windows, Mac OS and Chrome OS based endpoints (Laptops , Desktops) Tablets & Smartphones (IOS & Android) and Microsoft Office
Deploy Chromebooks to students
Maintain and support iMacs devices around campus
Troubleshoot printers
Maintained inventory
Installed software and hardware
Troubleshoot connectivity issues

Science Company (2010-2015)
Deployment Specialist

Managed overall Project flow from deployment to process hand off to Day to Day Team.
Creation\Management of Project Databases to capture user information and tracking asset movement
Perform Mock Builds for Client approval/sign off.
Work with the Engineering Team on Image updates and testing.
Created Build and Quality Control documents to be approved by clients, and to be used for specified projects.
Supervision of ~ 5- 20 Build Techs for duration of Projects. Supervision tasks included Temp Time Tracking, Temp Training, and forecasting Temp Resources for future projects.
Generate Daily and Nightly reports for Client Management and Client contacts in order to track project status.
Travel to various POA events to support WMS clients.
Support Various iPad projects and enroll and configure thru MDM tools such as Airwatch & Mobile Iron

EDUCATION:

Technical Skills:

Applications: Network Technologies:

Operating Systems:

Network Technologies: