Career Profile: CompTIA and Microsoft certified IT Professional with over 10 years of field experience and customer support skills via face-to-face, telephone, remote desktop, and/or dedicated ticketing system.
EXPERIENCE
- Information Technology Systems Administrator Program
- Associate of Applied Science in IT Network Administration and Security
EXPERIENCE
MSP (2015-Present)
Systems Admin
Systems
- Hyper-V
- Citrix XenApp
- Active Directory
- Group Policy
Networking
- Implemented Zabbix as our network monitoring system
- Monitored all network devices and servers at our datacenter, as well as remote offices
- Created custom monitoring templates, graphs and screens
- Tuned and adjusted alerts to eliminate noise
- Frequently troubleshot devices
- Ubiquity switches and access points
- TP-Link access points
- Dell SonicWall firewalls
- Cisco ASA firewalls
Computer and Server Support
- Utilized ESET, Kaspersky, Malwarebytes, Trend Micro and Webroot for virus removal on client workstations
- Veeam and ShadowProtect (server and workstation backups)
- Labtech Remote Monitoring and Management suite for workstation management
- Facilitated communications between our clients and 3rd-party vendors
- Connectwise ticketing system
- Documented all time, mileage and expenses
- Recorded all follow-ups and client communications
Small MSP (2014-2015)
IT Consultant/Remote Desktop Support
- Meet with customers to identify needs and requirements; present recommendations and bids.
- Analyzed network requirements for customer satisfaction.
- Evaluated Linux based systems for use in Customer networks.
- Computer setup, tune-up, data back up or transfer, data recovery, email setup, hardware and software installation and repair, computer upgrades, printers, troubleshooting, technology consulting, training, virus and spyware removal, wireless networking and VOIP.
IT Company (2012-2014)
HP Test Technician
- Tested and Analyzed Server Performance within HP’s manufacturing group.
- Troubleshot and repaired servers if issues occurred during testing
- Worked on HP Ecopod test cluster (1500+ nodes) in Redhat linux.
- Correcting rack and datacenter level networking issues.
- Handled Firmware upgrades as well as software upgrades for testing purposes.
Another IT Company (2012-2012)
Customer Support Specialist
- Provided over-the-phone support for Geek Squad customers
- Utilized LogMeIn Rescue to support clients remotely
- Talked customers through troubleshooting procedures to diagnose issues
- Assisted with mobile phone issue resolution
CERTIFICATIONS
- Mycomuptercareers.com Information Technology Professional Certification Some month, 2012
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Microsoft Technology Associate (Windows Server, Windows 7, and Networking) 2012
