Professional Summary
- System Administrator with over 6 years experience
- Authorized to work in the US for any employer
Work Experience
MSP (2018-Present)
System Administrator
- Provide first and second-level support for 4000+ devices across 500 companies ranging from 5 – 600 users.
- Resolving complex issues related to computers, applications, and hardware.
- Conducted monthly, quarterly, and semi-annual audits to maintain system performance and upgrade when necessary.
- Created Knowledge Base articles and maintained documentation for multiple companies.
- Participated in an on-call rotation schedule.
- Traveled/stationed at multiple locations for end-user support and network maintenance
- Over 6 years of expertise in of Azure Active Directory, M365, Windows Servers, Hyper-V, Cisco Meraki, Datto BCDR & SaaS, Proofpoint, Switchvox, UniFi and Cisco hardware, and Asset Management.
- Certifications – Datto DCAT and DCDS, Netwrix Installation and Administrator, Sophos Central Engineer and Endpoint
Education
- Core Classes in Computer Science
Skills
- Azure Active Directory (5 years)
- Windows Servers (5 years)
- Hyper-V / VMware (2 years)
- Project Management (3 years)
- System and Network Security (3 years)
- Microsoft 365 Administration (5 years)
- User Training and Support (5 years)
- Documentation and Knowledge Base Contribution (5 years)
- Microsoft Exchange (5 years)
- Network Support
- System Administration
- PowerShell
Certifications and Licenses
- Network Security -March 2016 to Present
