Professional Experience
MSP (2018-Present)
Senior Technical Administrator
- Assisting with escalated and overflow helpdesk support for end users.
- Configuration, migration, and deployment of workstations, servers, and network equipment.
- Completion of high level projects including NIST and HIPPA compliance
- programs, Microsoft 365 tenant migrations to and from various platforms, and virtualization with ESXi and Hyper-V.
- Managing vendor relationships for on-going support/subscriptions and product procurement.
- Led a team of technical administrators in managing and maintaining the
- organization’s network infrastructure, ensuring optimal performance and uptime
- Developed and implemented security policies, procedures, and best practices to protect network systems and data from cyber threats and vulnerabilities
- Conducted regular system audits and assessments to identify and resolve technical issues, improve efficiency, and optimize resource utilization
- Provided technical guidance, training, and support to junior administrators, fostering professional development and knowledge sharing within the team
Auto Parts (2015-2018)
Sales Shift Supervisor
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Prepared end-of-shift reports for management review and approval.
- Shared customer feedback to improve operations and build brand loyalty.
- Supervised a team of 17 sales associates to achieve and exceed daily and monthly sales targets
- Managed scheduling, performance evaluations, and disciplinary actions as needed
- Maintained a positive and motivating work environment to ensure high morale and productivity among sales team members
3D Printing Company (2014-2015)
Polyprinter
- Set up and operated component production equipment in accordance with current known-good manufacturing practices and standard operating procedures.
- Coordinated equipment purchases, installations, or transfers with customers and vendors.
- Assisted engineers in developing, building and testing prototypes and new products, processes and procedures.
- Conducted quality control checks on finished 3D printed parts to meet client specifications and standards
- Managed inventory of 3D printing materials and ensured proper stock levels to minimize production delays
- Trained new team members on safe and effective operation of 3D printing equipment and software
Education
- Bachelors Of Science in Information Technology – Security Emphasis
Certifications
- A+, Security+, Network+, Project+, and
- Linux+
- Comptia
- CCENT, CCNA RS, CCNA Security
- Cisco
- LPIC 1
- Linux Professional Institute
- Web foundations, Web Design Specialist
- CIW
- SUSE Enterprise Administrator
- OpenSUSE
Key Skills
- L2/L3 Networking
- Active Directory /Domain services
- ESXi and Hyper-V
- Microsoft 365 platform
- Gsuite platform
- Vendor management
- NIST 800-171/53 Compliance
- HIPPA Compliance
- Server assembly and
- deployment
- Microsoft SQL server
- Datto
- BCDR and RMM platform
