EXECUTIVE SUMMARY
Dynamic IT professional with over 9 years of experience leading technical services, infrastructure projects, and enterprise IT operations. Skilled in managing cross-functional teams, delivering complex technology initiatives, and aligning IT solutions with organizational goals. Adept at cloud migrations, virtualization, systems administration, and IT service management. Recognized for strong problem-solving, stakeholder communication, and the ability to drive efficiency and innovation across diverse environments.
CORE COMPETENCIES
- IT Service Management & Operations
- Project & Program Management (Planning, Execution, Pre-Sales Support)
- Cloud Infrastructure (Azure/AVD, GCP, AWS)
- End-User Computing & Virtual Desktop Infrastructure (VDI, VMWare, Hyper-V, ScaleComputing)
- Systems Administration (Active Directory, Office 365, Intune, Entra, IAM)
- Network Administration & Security (Cisco, SonicWall, Ubiquiti)
- Automation & Scripting (PowerShell, Rewst, Visual Basic)
- Hands-on experience across enterprise-scale environments and SMB transitions
- Skilled communicator and mentor, bridging technical and business needs
- Team Leadership, Mentoring & Technical Escalation Management
PROFESSIONAL EXPERIENCE
Managed Service Provider
IT Project Manager | Irvine, CA
May 2024 – January 2026
- Directed 25+ major IT projects (client onboardings, acquisitions, server migrations, office setups) generating $500K+ in revenue; personally managed and billed $200K in 2025 projects
- Led server setups and migrations across Hyper-V, Scale Computing, Azure, and AVD, aligning solutions with client business needs
- Led Microsoft 365 IAM hardening initiatives and remediation projects including least-privilege role design, Privileged Identity Management (PIM), and audit policy enforcement
- Acted as liaison between clients, vendors, and internal teams to ensure projects met deadlines
- Performed pre-sales evaluations and served as technical consult on sales calls
- Provided pre-sales technical consulting and supported Microsoft CSP onboarding/NCE license management
- Mentored engineers on troubleshooting and client communication; handled escalations for Help Desk
Managed Service Provider
Field Services Engineer | New York, NY
July 2021 – May 2024
- Supported 2000+ concurrent users in a virtual desktop environment; resolved up to 20 tickets daily
- Managed P1/P2 outage incidents, coordinating communications and minimizing downtime
- Administered VMware vSphere environments and logged recurring issues for proactive resolution
- Created and managed JIRA tickets as part of IT liaison responsibilities across departments
- Automated Exchange tasks and reporting with PowerShell scripting; troubleshot NetApp/Unity issues
- Leveraged ControlUp Insights for end-user computing environment monitoring and analysis
- Coordinated Global Atlantic Financial Group HQ office move (4 WTC → 30 Hudson Yards), managing vendors and QA for workstations, Wi-Fi, and servers
- Executed 7 client cut-over projects, utilizing Intune, Duo, ConnectWise, CSP, and JAMF for seamless transitions
Retailer
IT Manager | New York, NY
October 2019 – December 2020
- Oversaw IT budget and led projects while maintaining administrator responsibilities
- Transitioned offices, warehouses, and retail stores from copper to fiber internet, improving speed and reducing costs
- Implemented SharePoint & Teams intranet, hosting training and departmental support
- Directed remote work transition during COVID, enabling staff to use Azure-hosted remote desktop servers
IT Administrator | New York, NY
October 2016 – October 2019
- Migrated 80+ Exchange accounts to Office 365
- Provided tier 1-3 support for 100+ office users and 170+ retail associates across 28 US locations
- Managed Active Directory with PowerShell (user creation/deletion, OU management, security groups, subdomain cleanup)
