Summary:
Summary driven and proactive M365/Entra ID Administrator with almost 3 years of experience managing and deploying the platform within small to medium organizations. Proven ability to streamline business processes, increase efficiency, and optimize performance. Excels at collaborating with cross-functional teams to deliver results.
Certifications:
- M365 Administrator Expert (MS-102 and 5 prerequisites)
- M365 Identity and Access Administrator (Security Eng. SC-300)
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
Technical Skills:
Experienced Microsoft 365 Architect and Administrator – experience in managing and supporting a large number of customers and their M365 tenants in a managed service environment.
Experience:
MSP (2021-Present)
Systems Administration
- Collaborated with Systems and Networking teams to balance security and productivity.
- Performed Security and Access audits on clients’ Active Directory and Entra ID domains.
- Provided IT support to approximately 100 clients, serving as the primary contact for two core clients in Oil Field Services, Medical Imaging, and Community Support sectors
- Configured and deployed over 10 Windows Servers (2012 to 2016) for enterprise applications
- Managed comprehensive M365 tenant setup from scratch, including license management, Azure AD configuration, and advanced security audits using Azure
- Entra
- Led 5 full M365 migrations utilizing BitTitan, ensuring smooth transitions for client systems
- Extensive experience with Azure Virtual Machines, including administration, virtual desktop setup, and virtual network migrations
- Skilled in Microsoft Exchange Online administration, including partner permissions and security settings
- Handled MDM through Intune, implementing device policies, access controls, and automated device enrollment
- Acted as the FreshDesk administrator, managing 10-20 support tickets weekly, from initial triage to resolution
- Developed PowerShell scripts using Graph API for Exchange Online; automated security audits, DNS checks, and enforced conditional access policies
- Addressed network connectivity and Layer 3 issues; oversaw network security configurations for enhanced client security
Education:
- B.S. in Electrical (Computer) Engineering
- Academic specialization in Software Design and Implementation Additional courses in Algorithms, Software Testing, etc.
- Involved in a number of projects and activities including a “Vital Health Monitor” project, where we coordinated quality control testing for a personal safety device and organized hardware/software interactions between MCU and critical safety sensors. In addition, I was the VP of the book club as well as a game developer on the side.
- Programming in C, C++, Java
- Python Front-end
- web design with HTML, JavaScript, Bootstrap, and Selenium
