Technical Skills
- Networking & Systems Administration: Active Directory, LAN/WAN, VPNs, VLAN, DHCP
- Infrastructure & Security: Network troubleshooting, hardware installation, IT support
- Certifications: CompTIA A+, Network+, Cisco CCNA (near completion), Jamf Certified Associate
- Operating Systems & Tools: Windows Server, macOS, Chromebook Management, RDP, ConnectWise
- Leadership & Customer Support: IT service desk management, end-user support, incident resolution
Professional Experience
MSP (2022-Present)
Junior Network Infrastructure Engineer
- Deploy, configure, and maintain network hardware, including switches, routers, and firewalls.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Manage and document network configurations, security protocols, and infrastructure changes.
- Support and maintain VoIP systems, including setup and remote troubleshooting via RDP.
- Provide Tier 2 and Tier 3 IT support, resolving escalated network and system issues.
Service Desk Technician
- Handled IT service requests using the ConnectWise ticketing system, ensuring efficient issue resolution.
- Managed user access and security policies in Active Directory.
- Configured and maintained enterprise software, VoIP systems, and networked printers.
Field Engineer
- Diagnosed and resolved network infrastructure issues at multiple school locations.
- Provided on-site support for IDF/MDF troubleshooting and Chromebook management.
- Assisted in macOS, Windows, and Chromebook device support for faculty and staff.
Bed Bath & Beyond (2017-2022)
Operations Manager
- Led a team of 40+ associates, overseeing daily retail operations and logistics.
- Optimized inventory control procedures, reducing discrepancies and improving efficiency.
- Managed supply chain deliveries, ensuring seamless product flow and stock availability.
Department Manager
- Directed merchandising, sales strategies, and staff development to drive store performance.
- Managed vendor relations and inventory procurement, ensuring timely stock replenishment.
Receiving Lead
- Oversaw warehouse logistics, shipping/receiving operations, and freight documentation.
- Implemented process improvements that enhanced inventory tracking and accuracy.
