IT Specialist
- Diligent and detail-oriented IT Specialist with a passion for technology and a drive to innovate. Eager to apply theoretical knowledge and technical skills to real-world challenges, contributing to advancing IT solutions.
Skills
- Troubleshooting
- PYTHON
- JAVA
- HTML & CSS
- PHP
- SQL
- Networking
Education
- Bachelor’s degree in information technology with a focus on Cyber Security
- Associate degree in Computer Science
Certificates
- Google IT Support Google Cyber Security
Employment history
MSP (2024-Present)
Information Technology Team Lead
- Serve as the primary point of contact for escalation, complex technical issues, and critical incidents, working closely with the team members and other stakeholders to resolve them in a timely manner.
- Manage the daily operations of the service desk team, including assigning and prioritizing tasks, monitoring progress, and providing guidance and support.
- Develop and maintain comprehensive knowledge resources and training materials to enhance the team’s efficiency and effectiveness.
- Collaborate with cross-functional teams to identify trends, recurring issues, and areas for improvement, and propose and implement solutions to enhance the overall support experience.
- Conduct regular performance evaluations, provide coaching and feedback, and support the professional development of team members.
MSP same above (2023-2023)
Information Technology Analyst
- Overseeing and maintaining the IT infrastructure for more than thirty law firms, ensuring seamless operations and minimal downtime.
- Implementing and managing robust networks, servers, and systems to support the diverse technological needs of each firm.
- Conducting regular audits and assessments to identify and mitigate potential security risks, maintaining a secure IT environment.
- Integrating and supporting legal software applications tailored to the specific requirements of each law firm.
- Providing technical assistance and troubleshooting for software-related issues, optimizing workflows and enhancing productivity.
- Collaborating with law firms to establish data retention policies in compliance with legal and regulatory requirements.
- Supporting law firms with MS Office applications.
College (2019-2021)
IT Helpdesk Support Specialist
- Recorded incidents and service requests in logs, together with their resolution.
- Determining the best solution based on the issue and details provided by customers.
- Backup & Recovery procedures daily.
- Recorded incidents and service requests in logs, together with their resolution.
- Performed follow-ups and updates to the customer status and information.
- Installed various software remotely and in the office, mainly Windows and Linux related ones.
Projects
- Elmhurst University Database (2023)
Developed a full relational database that involves students, faculty, and guests for Elmhurst University.
Collected the requirements: data organization, collection, access, etc.
Created Conceptual Design, Entity- Relationship Diagram, Data Normalization, Table creation, Primary and foreign key settings.
Implemented security measures, Testing, Backup and Recovery
- Webinar Registration Form (2023)
Designed and developed a registration form for an annual Webinar using C#, and SQL 2022 Server
Provided users with information regarding the event (time, schedule, parking information, prices)
Made available multiple choice to the users regarding the event and saving all their information consistently in the database.
- Social Media Website (2022)
Designed and built a website using HTML, CSS, and JavaScript, with a user-friendly interface and cinematic views of Elmhurst University
The purpose of the website is to market the University profile and courses and provide the candidates and the existing students with useful information and shared experiences.
- Network Troubleshooting Project (2022)
Created a network troubleshooting guide that outlines common network issues and their solutions.
Analyzed and interpreted network traffic using Wireshark, implementing required security measures.
