PROFESSIONAL SUMMARY
IT Systems Engineer with over 14 years of extensive expertise in disaster recovery, system integration, and network security. Demonstrates a strong ability to manage complex IT environments, leveraging skills in Azure AD and AWS Administration, and fostering robust vendor relations. Passionate about driving technological advancements and improving system efficiency through strategic project management and innovative solutions.
EMPLOYMENT HISTORY
MSP (2022-2024)
SYSTEM ENGINEER
- Oversaw 100% of the requests, incidents, and problems reported by our clients.
- Collaborated with other technicians/departments to resolve complex issues.
- Performed regular onsite inspections of all IT infrastructure.
- Read and interpreted technical documentation to install and configure systems and equipment.
- Conducted troubleshooting and repairs of various IT and electrical systems, including network and audio-visual equipment in person and remotely.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Created, developed, and continuously improved Standard Operating Procedures (SOPs).
- Managed and maintained client’s backup and recovery services.
- Fostered strong partnerships with vendors to ensure seamless integration of new technologies. Mentored junior engineers, promoting knowledge sharing and team growth.
Amazon (2019-2022)
IT SUPPORT ASSOCIATE
- Provided and resolved technical support issues for all systems and software to maximize production.
- Ensured all IT equipment met and maintained compliance with Amazon’s standards.
- Provided support for all fulfillment center employee account issues.
- Optimized ticket resolution time through strategic prioritization. Consistently exceeded service level agreements.
- Worked as a team on many department projects to help improve the productivity of the fulfillment center while also increasing safety awareness.
- Conducted routine and emergency maintenance on electronic systems, including sound, lighting, and CCTV equipment.
- Conducted troubleshooting and repairs of various IT and electrical systems, including network, computers, printers, and audio-visual equipment.
- Managed inventory and ordered necessary parts/materials through authorized vendors to complete maintenance tasks.
Law Office (2016-2019)
IT SUPPORT TECHNICIAN
- Designed and managed IT infrastructure, troubleshoot hardware/software issues, and implemented system upgrades for Upland Law.
- Spearheaded adoption of new technologies, improving system efficiency. Develop custom solutions to address unique IT challenges in the legal sector.
Law Group (2010-2014
IT MANAGER
- Designed, installed, and maintained IT infrastructure including servers, firewalls, phone systems, backup systems, and CCTV components.
- Spearheaded adoption of new technologies, improving system efficiency. Develop custom solutions to address unique IT challenges in the legal sector.
- Created, developed, and continuously improved Standard Operating Procedures (SOPs)
- Fostered strong relationships with legal teams, aligning IT strategies with firm objectives. Trained staff on new technologies, enhancing overall digital literacy and operational efficiency.
SKILLS
Technical Support, Troubleshooting, Office365 Administration, G Suite Administration, Azure Entra ID and AWS Administration, Disaster Recovery, System Integration, System Maintenance, Network Security, User Training, Vendor Relations, Project Management, Inventory Management, Process Improvement.
