Education
Bachelor of Science Network Engineering & Security
Highlights
- Strong communication, analytical, and organizational skills.
- Good attention to detail.
- Friendly with others
Professional Experiences
MSP (2022-Preset)
Systems Admin
- Provided remote support to customers to resolve technical issues and inquiries.
- Delivered excellent customer service by addressing inquiries and concerns promptly and professionally.
- Performed network configuration tasks to ensure optimal performance and connectivity.
- Performed IT troubleshooting to diagnose and resolve technical issues efficiently.
- Handled software installation tasks for various applications and programs.
Nestlé (2019-2019)
Network Engineering Intern
- Cooperatively administered local area network with staff
- Mapped out and organized all hubs, switches, and routers
- Updated and installed new networking software and equipment
IT Company (2019-2020)
Server & Network Engineering Intern
- Designed diagrams for server team
- Provided additional support to networking team
- Organized server room to fulfill compliance
Law Office (2018-2018)
Assistant
- Delivered and created documents for subrogation settlements
- Analyzed and scanned documents for company database
Technical Proficiencies:
- Operating Systems: Advanced skills with Windows 10, 11, Server 2016/2019/2022, macOS (Catalina, Big Sur, Monterey, Ventura) and Linux distributions (RHEL)
- Networking: Proficient with TCP/IP, DNS, DHCP, VLANs; skilled in configuring and troubleshooting routers, switches (Aruba, Meraki, UniFi), and firewalls (SonicWall, Firepower, Fortinet).
- Security Tools: Experience with SentinelOne and other endpoint protection solutions.
- Virtualization: Experience with VMware ESXi, vCenter, and Microsoft HyperV.
- Cloud Services: Handson with Azure, AWS, and GCP; cloud deployment and management.
- RMM & PSA Tools: Skilled in RMM tools (e.g. ConnectWise ScreenConnect & Automate) and PSA platforms (e.g., ConnectWise Manage).
