Profile
As an IT Director, I’ve led transformative initiatives across leadership, strategy, finance, operations, and governance, driving significant growth, efficiency, and innovation. My approach combines strategic vision with practical execution, delivering results that have consistently propelled organizational success.
Work Experience
MSP in Houston (2014-Present)
IT Director
Leadership and Management:
- Unified the executive leadership team, including the CTO and CFO, enhancing strategic alignment and organizational synergy, which led to a 20% improvement in key performance indicators and a 30% faster project delivery.
Strategy & Business Development:
- Directed a dynamic three-year strategic roadmap and market expansion, achieving a 40% market share increase and spearheading partnerships that expanded service offerings and boosted client retention by 25%.
Finance & Analytics:
- Implemented comprehensive financial strategies, including budgets, forecasts, and performance analytics, driving a 20% growth and a 10% reduction in costs through enhanced financial insights and competitive benchmarking.
Operations & Execution:
- Led product development and tech modernization, accelerating innovation and improving customer satisfaction by 20%, while also streamlining operations to increase sales productivity by 15%.
Governance & Compliance:
- Established critical corporate policies and managed risk, reducing security incidents by 40% and navigating complex legal frameworks to facilitate a 25% increase in company footprint through multi-state expansion.
External Representation:
- Actively represented the company in major industry events and forums, enhancing brand visibility, and forging strategic relationships, leading to a 35% increase in qualified leads and a notable enhancement in industry positioning.
Professional Distinction:
- Fostered a culture of excellence and innovation, recruited, and trained high-performing teams, and negotiated key contracts that collectively reduced costs by 20% and safeguarded the company’s interests.
IT Company (2010-2014)
General Manager
Team Leadership and Development:
- Transformed a multifaceted team of 12, encompassing IT engineers, sales professionals, and support staff, into a cohesive unit renowned for excellence and collaboration. This cultural shift not only improved morale but also enhanced team performance across the board.
- Revolutionized our recruitment, hiring, and training processes, elevating office and technical team capabilities which directly contributed to a 25% increase in operational productivity and efficiency.
Strategic Initiatives and Growth:
- Spearheaded the development and deployment of corporate MSP service offerings, setting new benchmarks in service excellence and operational efficiency.
- Vigorously pursued business development, formulating strategies that attracted new clients and propelled the company to over ten million in annual revenue through a high-performing sales team.
Customer and Partner Relations:
- Masterfully developed and deepened client relationships, while fortifying vendor partnerships, culminating in a sustained 20% year-over-year business growth and achieving a 95% client satisfaction rate, showcasing our commitment to excellence.
Brand and Policy Development:
- Enhanced the Sperco brand visibility and engagement through a comprehensive overhaul of the corporate website, effective marketing tactics, and a robust social media presence.
- Established and meticulously reviewed corporate policies and procedures, ensuring consistency and excellence across multiple offices.
Operational Excellence:
- Implemented MSP protocols that streamlined operations, enhancing efficiency and service delivery.
- Evaluated and adeptly managed remote sales operations, ensuring optimal performance and alignment with corporate objectives.
Collaboration and Contract Management:
- Collaborated in the drafting of contracts and work orders, ensuring clarity, fairness, and strategic alignment with business goals.
Engineering Consulting Firm (2002-2010)
IT Director
Operational Excellence and Efficiency:
- Spearheaded the seamless management of IT services for 25 key clients, overseeing 50 servers and 350 workstations, which resulted in a 30% improvement in system reliability and performance.
- Championed the development and deployment of an online ticketing system, revolutionizing customer service by enhancing issue tracking and resolution, leading to a 40% increase in service response efficiency.
Strategic IT Management:
- Formulated and implemented comprehensive IT policies and procedures, optimizing the management of 25 customer networks and establishing a benchmark for IT governance excellence.
- Directed a series of strategic projects, delivering bespoke websites, programming, and IT solutions that not only met but exceeded client expectations.
Customer Satisfaction and Service Excellence:
- Implemented service enhancements that significantly boosted customer satisfaction levels, achieving a customer service rating of over 95% through dedicated support and engagement initiatives.
Team Leadership and Development:
- Recruited, trained, and led a high-performing team, fostering an environment of excellence and innovation that was instrumental in the effective execution of IT operations and company objectives.
- Nurtured a culture of continuous improvement and learning, equipping the team with advanced skills and knowledge, thereby enhancing overall operational capability and service delivery.
Strategic Customer and Vendor Engagement:
- Played a pivotal role in aligning IT strategies with corporate objectives during customer meetings, which led to more strategic partnerships and a deeper understanding of client needs, thereby driving customer loyalty and long-term engagement.
- Cultivated strategic vendor relationships, ensuring the provision of seamless operations and optimal service delivery, which contributed to a 20% improvement in operational efficiency and cost savings.
Certificates
- Microsoft® Certified Solutions Associate: Windows Server 2008 Microsoft
- Microsoft Certified Professional Microsoft
- Microsoft® Certified IT Professional: Enterprise Administrator on Windows Server 2008
- Microsoft® Certified Technology Specialist: WindowsServer 2008 Network Infrastructure, Configuration Microsoft
- Microsoft® Certified Technology Specialist: WindowsServer 2008 Applications Infrastructure, Configuration
- Microsoft® Certified Technology Specialist: WindowsServer 2008 Active Directory, Configuration Microsoft
- CompTIA Security+ CompTIA
