About
Desktop Engineer with 7+ years experience in maintaining robust security solutions, monitoring performance of servers, and resolving issues. Possessing a Bachelor’s degree in IT and a Certified Information’s Systems Security Professional (CISSP), with proven expertise in ensuring data protection, implementing robust backup recovery strategies, and managing User authentication. Expert in maintaining network consistency, safeguarding against cyber threats, and conducting risk assessments.
SKILLS and COMPETENCIES
- Risk Assessment Management (Tenable)
- Vulnerability Management (SentinelOne)
- Security Architecture Design (NIST RMF, Lockheed Martin Cyber Kill Chain)
- Security Monitoring (AlertLogic, Elastic)
- Python Scripting
EXPERIENCE
MSP (2023-Present)
IT Engineer II/ Cyber Security Analyst
- Monitor Windows server performance, diagnose root causes, and resolve issues to minimize downtime, ensuring uninterrupted service delivery.
- Analyze security events and vulnerabilities, implementing measures for risk mitigation to enhance overall system security and protect sensitive data.
- Ensure data protection and business continuity using Datto solutions for backup and recovery resulting in reliable data backup processes and minimal data loss in case of disasters.
- Manage user authentication and access control through Active Directory, ensuring secure user provisioning, minimizing unauthorized access.
- Assess and implement HIPAA-compliant protocols and procedures for regulatory compliance, ensuring adherence to industry standards and safeguarding patient information.
MSP in Florida (2021-2023)
Senior Help Desk Technician
- Prioritized and resolved network outages and security alerts to meet SLA agreements, minimizing downtime and ensuring uninterrupted business operations.
- Managed virtualized infrastructure using VSphere, optimizing resource allocation and improving system performance.
- Utilized security tools like Sentinel One, Azure AD, and Alert Logic to detect and mitigate phishing and malware attempts, enhancing overall system security and protecting sensitive data.
- Troubleshoot network issues using Auvik and manage network infrastructure with Cisco switches and SonicWall appliances for continuous data flow and threat mitigation, ensuring seamless network connectivity and data flow.
- Enhanced authentication security with MFA using DUO, strengthening access controls and protecting critical systems and data.
Education Department (2017-2021)
IT Specialist
- Onboarded over 100 computers for staff and students, ensuring optimal performance and user satisfaction.
- Maintained network connectivity for workstations, smartboards, and laptops, providing a reliable and seamless learning environment.
- Provided timely technical support to staff and students, resolving hardware and software issues to minimize downtime and maximize productivity.
EDUCATION and CERTIFICATIONS
- Bachelor of Science in Information Technology
- Certificate for Cyber Security Fullstack Academy
- Certified Information Systems Security Professional (CISSP) isc2
- CompTIA Security+ CompTIA
- Microsoft Azure Certification: AZ-900 Microsoft
EXTRACURRICULAR LEARNING
- TryHackMe – Enhancing incident analysis skills and theorem in Blue Team operations.
- TCM Security Academy – Learning live attack scenarios, SIEM usage with Elastic, and offensive TTP study.
